Sr Community Manager - LIHTC/PSH/HUD (Roving OC/LA)

Quality Management Group (QMG) is seeking an experienced Senior Community Manager (Floating) to support and oversee affordable housing communities across our portfolio. This role provides leadership, operational support, and compliance oversight to ensure our communities operate efficiently while delivering exceptional resident experiences.

If you are an experienced property management professional with strong affordable housing compliance knowledge and leadership skills, we invite you to join a team committed to Trust, Respect, Development, Adaptability, and Sustainability.

About the Role

The Senior Community Manager (Floating) is responsible for supporting the management and operations of multiple affordable housing communities. This position provides on-site leadership when Community Managers are unavailable, assists with compliance oversight, and helps maintain high operational standards across the portfolio.

The role reports to the Director of Operations and collaborates closely with Operations, Compliance, Accounting, and onsite teams to support property performance and regulatory compliance.

Key Responsibilities

Property Operations

• Provide operational support to communities across the portfolio as needed
• Conduct property inspections and operational audits
• Assist with lease-ups and property transitions
• Ensure vacancies are marketed effectively and occupancy levels remain strong
• Oversee work orders and ensure maintenance timelines are met
• Monitor market conditions and competitive pricing

Compliance & Affordable Housing

• Maintain resident files and system records in accordance with regulatory requirements
• Review and process annual recertifications and resident notices
• Maintain waiting lists and ensure application processing compliance
• Partner with Compliance teams to ensure property data (AMI, rent limits, utility allowances) is accurate in the property management system

Financial Management

• Monitor accounts receivable and resident ledgers
• Prepare deposits and ensure accurate payment posting
• Assist with month-end reporting and annual budgets
• Ensure past resident balances are submitted to collections when necessary

Leadership & Team Development

• Supervise and mentor onsite staff including Community Managers and Maintenance teams
• Support employee training and performance management
• Assist with hiring, timekeeping review, and performance evaluations

Resident & Community Relations

• Address resident concerns in a timely and professional manner
• Support resident engagement programs and community initiatives
• Maintain positive relationships with local agencies and community partners

Qualifications

Required

• 3–5 years of property management experience at the Community Manager level
• Experience managing communities of 100 units
• 3 years of supervisory experience
• Experience with affordable housing programs (LIHTC, HUD - project based, PSH)
• Strong organizational, leadership, and communication skills
• Computer proficiency including Microsoft Office

Preferred

• Bachelor’s degree in Business or related field
• Experience with Yardi property management software
• Financial management experience including budgeting and reporting

What We Offer

• Competitive pay and benefits
• Opportunities for career growth and development
• Collaborative and supportive work environment
• The opportunity to make a meaningful impact in the communities we serve

About Quality Management Group

At QMG, we manage communities and living spaces that residents are proud to call home. Our mission is to empower employees to serve residents while building a workplace where people love to work. Through responsible growth and innovation, we deliver exceptional service and maximize value for our partners and communities.