What are the responsibilities and job description for the Customer Service Representative position at Quality Liquors?
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. In addition to to outstanding customer service skills top-notch CSRs are able to multitask, and can handle a hefty workload that my include lifting, stocking, pricing, and cleaning.
COVID-19 Precaution(s):
- Plastic shield at work stations
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Communication method(s) used:
- In person
Hours per week:
- 30-39
Typical end time:
- 12AM
Typical start time:
- 7AM
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $10.00 - $14.00 per hour
Work Location: In person
Salary : $10 - $14