What are the responsibilities and job description for the Customer Experience Director position at Quality Life Services Grove City?
Customer Experience Director Opportunity at Quality Life Services - Grove City
Quality Life Services - Grove City welcomes compassionate individuals to join our team as Customer Experience Director. As an Customer Experience Director, you have the power to make a meaningful impact on the lives of older adults in your community. Join us in creating a rewarding career that goes beyond the ordinary.
BENEFITS:
- Competitive Wages: Earn a competitive salary with additional perks like shift differentials, holiday pay, and bonuses.
- Financial Flexibility: Take control of your finances with flexible payment options, including DailyPay (get your pay instantly!).
- Health Insurance: Enjoy significant employer contributions to health insurance premiums from UPMC.
- Voluntary Benefits: Access a robust voluntary benefits package, including 401K, life insurance, accident insurance, and more.
- Generous Earned Time Off (ETO): Take advantage of ample ETO and the opportunity to buy back ETO twice a year.
- Educational Benefits: Explore educational benefits, tuition support, and healthcare scholarship opportunities.
- Support Programs: Benefit from Employee Assistance Programs and Chaplain Services.
- Professional Growth: Embrace professional development and growth opportunities within our dynamic organization.
RESPONSIBILITIES:
- Review all inquiries regarding prospective residents from healthcare facilities and the community to determine if appropriate facility admission.
- Ensure all pre-admission information is received and notify all departments of new resident arrival.
- Ensure the new resident room is clean and readied for the resident’s arrival.
- Complete the admission packet and necessary documentation for every admission, including social history and social assessments.
- Participate in the development of the plan of care and attend weekly care conferences.
- Develop and maintain positive relationships with residents and their families.
- Work closely with the Central Admissions team and communicate timely and efficiently to aid census growth
- Provide ideas and input for business development and visit key hospital accounts and referral sources as needed
Start your fulfilling career with the Quality Life Services family! Apply today by texting "QLSJOB" to 724-408-6898.
ABOUT QUALITY LIFE SERVICES
At Quality Life Services, we celebrate differences, support diversity, and thrive on inclusion for the benefit of our employees, residents, and communities. We are proud to be an equal opportunity workplace. Join us in creating a positive impact through compassionate care.
- Minimum of one year’s experience in health care
- Working knowledge or willingness to learn Long Term Care, Personal Care, and Independent living nursing and financial requirements
- Bachelor’s Degree in Social Work Preferred