Program Support Specialist

Basic Function:

 

The Program Support Specialist will provide operational and program support, including logistics for program materials (blood pressure monitors, scales), incentive tracking and fulfillment, and participant enrollment data entry to support monitoring workflows and community engagement staff.

Organizational Relationships:

Reports to the Program Director with strong collaboration and foundational working relationships with the Business and IT departmental staff. 

Role and Responsibilities:

• Tracks outreach efforts and documents effort in CRM.


• Track and distribute program materials (blood pressure monitors, scales).


• Track and process the participant payments and turn over paperwork to AP to enter into Deltek for payment.


• Track and distribute non-monetary incentives such as gym memberships, gift cards, etc. to community participant as outlined in scope of work.


• Administratively support the Community Engagement Specialists with data entry into the IQC and/or the data collection platform.


• Assist in researching possible community participants throughout the state.


• Participate in internal and external training sessions and collaborative meetings. 


• Performs administrative support duties to support all project staff. 


• Performs data entry of project activities and tracks project milestones. 


• Organizes and schedules project meetings and travel arrangements.


• Other duties as assigned.

 Supervisory Responsibilities:

None

Skills / Professional Competencies Required:

• Proficient in computer skills, performs fast, accurate data entry, and has knowledge of all Microsoft Office products.


• Has a general understanding and knowledge of Accounts Payable and general accounting practices.


• Has ability to work individually and as a member of a team and can follow directions and processes as defined by the contract. 


• Demonstrates exceptional organizational skills, with the ability to handle multiple tasks simultaneously and prioritize them.


• Pays attention to detail and checks work for accuracy. 


• Displays strong written, verbal, and listening communication skills.


• Has ability to problem-solve and trouble shoot for creative resolutions. 

Minimum Education/Training Required:

Associates degree from an accredited college or university. 

Minimum Experience Required:

Three to five years of full-time or equivalent part-time experience in a medical or business office environment in an Administrative capacity.

Substitution(s):

Two additional years of experience, beyond the minimum set forth above, may be accepted in lieu of a Associates degree.

Licensure/Certification Requirements:

N/A

Security Level:

Low 

Working Conditions and Physical Requirements:

The physical demands marked below are representative of those that will be required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 Requirement

Yes/No

Lifting (lbs.) 

If yes, Specify Range: 

Up to 10 pounds

Yes

Carrying (lbs.) 

If yes, Specify Range: 

Up to 10 pounds

 Yes

Stooping, Bending

 Yes

Kneeling, Squatting

 Yes

Walking

Yes

Standing

Yes

Sitting

Yes

Climbing, Balancing (e.g., climbing and working from ladder)

No

Use of Hands to Finger, Handle, or Feel

Yes

Physical Coordination (sequential or simultaneous use of hands, arms, feet, and legs)

Yes

Eye-Hand Coordination

No

Close Vision (clear vision at 20" or less)

Yes

Distance Vision (clear vision at 20' or more)

No

Color Vision (ability to identify and distinguish colors)

No

Depth Perception (ability to judge distance spatial relationships)

No

Hearing in person

Yes

Hearing on telephone

Yes

Speaking in person

Yes

Speaking on telephone

Yes

  

The environmental conditions marked below are common to this job: 

 Condition

Yes/No

Outdoor Weather Conditions

No

Wet, Humid Conditions (non-weather)

No

Work Near Moving Mechanical Parts

No

Work in High, Precarious Places

No

Fumes or Dust

No

Toxic or Caustic Chemicals

No

Extreme Heat (non-weather over 90 deg. F.)

No

Low Noise (e.g. business office)

Yes

Moderate Noise (e.g., light motorized equipment such as lawn mowers)

No

Loud Noise (e.g., jackhammer, heavy motorized equipment)

No

 

 

Acknowledgement:

I hereby verify that I understand the job description and requirements and attest that I meet minimum requirements for the position. I understand that management may assign other duties/responsibilities at any time. I also understand that should licensure/certification be a mandatory part of the job, that I will maintain and renew such license/certification as required. I understand that I am obligated to notify Human Resources and my supervisor should there be a change in status of such license/certification within one business day of the change. I understand that failure to maintain current licensure/certification and complete mandatory continuing educational requirements may lead to disciplinary action up to and including immediate termination. I further understand that this job description does not constitute an employment contract. Instead, I understand that I am an at-will employee and that my employment may be terminated, with or without cause, at any time by either the employer or me.

Signature of Employee: 

Date:

Supervisor:

Date:

Human Resources Director: 

Date: