What are the responsibilities and job description for the Front Desk Agent position at Quality Inn & Rivers Edge Convention Center?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations and manage room assignments using the hotel management system.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a safe environment for guests and staff.
Skills
- Proven experience in hotel management or front desk operations is preferred.
- Strong guest services skills with a focus on customer satisfaction.
- Familiarity with hospitality management software is an advantage.
- Ability to perform night audit duties when necessary.
- Bilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- A passion for the hospitality industry and commitment to providing outstanding service.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- 8 hour shift
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Columbus, NE 68601 (Required)
Ability to Relocate:
- Columbus, NE 68601: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17