What are the responsibilities and job description for the Hotel Front Desk Associate/Representative position at Quality Inn Kilgore?
Overview
Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role offers the opportunity to deliver exceptional guest experiences through attentive service, efficient operations, and seamless communication. You will play a vital part in creating a positive, memorable stay for every visitor while managing front desk operations with professionalism and enthusiasm. If you thrive in a fast-paced environment and have a passion for hospitality, this is your chance to shine!
Duties
- Greet guests warmly upon arrival, ensuring a friendly and professional first impression.
- Check guests in and out efficiently using property management systems (PMS) such as Skytouch , OPERA or similar hotel management software.
- Handle guest inquiries, requests, and complaints with excellent customer service problem-solving skills, ensuring guest satisfaction.
- Manage reservations and room assignments through hospitality reservation systems, maximizing occupancy and revenue.
- Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
- Maintain accurate records of guest stays, billing, and special requests while adhering to hotel emergency procedures.
- Communicate effectively via phone using proper phone etiquette to assist callers with reservations, inquiries, or emergency situations.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready and meet quality standards.
- Assist during night audit procedures to reconcile daily transactions and ensure financial accuracy.
- Support guest relations by addressing concerns promptly, fostering positive relationships that encourage repeat visits.
Qualifications
- Proven experience in hospitality management or front desk operations within hotels or resorts is highly preferred.
- Multilingual or bilingual abilities are a strong advantage for serving diverse guests effectively.
- Familiarity with property management systems (PMS), especially Skytouch Choice-advantage, OPERA or similar platforms used in hotel management.
- Strong customer service skills with an emphasis on excellent communication, both in person and over the phone.
- Knowledge of hotel emergency procedures and guest safety protocols is essential.
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.
- Previous experience with night audit processes or resort environments is desirable but not mandatory.
- Demonstrated problem-solving skills in customer service situations to resolve issues swiftly and professionally.
Join us as a Hotel Front Desk Clerk and become an integral part of creating unforgettable guest experiences! We value energetic individuals who are passionate about hospitality, eager to learn, and committed to delivering top-tier service every day. This paid position offers an exciting opportunity to grow within the hospitality industry while making a positive impact on our guests’ stays!
Pay: $10.00 - $12.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Any previous experience with Choice Hotels?
Education:
- High school or equivalent (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Kilgore, TX 75662 (Required)
Work Location: In person
Salary : $10 - $12