Hotel General Manager

Job Summary
We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This energetic leader will drive exceptional guest experiences, ensure operational excellence, and foster a positive, guest-centric environment. The ideal candidate will possess a strong background in hospitality management, demonstrate outstanding leadership skills, and have a passion for delivering memorable service. As the face of our hotel, you will be responsible for maintaining high standards of quality, profitability, and guest satisfaction while inspiring your team to excel.

Responsibilities

• Lead and manage daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments
• Develop and implement strategies to maximize revenue, occupancy rates, and profitability through effective revenue management practices
• Oversee guest services to ensure a welcoming atmosphere and resolve any guest issues promptly with professionalism and care
• Supervise staff recruitment, training, performance evaluations, and human resources functions to cultivate a motivated team
• Maintain high standards of customer service by establishing operational procedures that promote excellent guest relations and hospitality standards
• Manage budgeting, financial reporting, and cost control measures to ensure fiscal responsibility across all departments
• Coordinate with sales and marketing teams to promote hotel offerings and enhance brand visibility within the community

Requirements

• Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment
• Strong knowledge of hospitality management principles including guest services, front desk operations, night audit procedures, and resort management
• Excellent leadership skills with the ability to motivate diverse teams and foster a collaborative work environment
• Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively
• Proficiency in revenue management techniques, budgeting, human resources practices, and hotel operations systems such as multi-line phone systems and front desk software
• Exceptional customer service skills with a focus on phone etiquette and guest relations excellence
• Demonstrated ability to handle complex situations with professionalism while maintaining high standards of hospitality

Join us as we create unforgettable experiences for our guests! This role offers an exciting opportunity for passionate leaders eager to make a positive impact in the hospitality industry. We value energetic professionals committed to delivering top-tier service while fostering a welcoming environment for both guests and team members.

Pay: $46,314.31 - $55,776.38 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid jury duty
• Paid time off

Work Location: In person

Salary : $46,314 - $55,776