What are the responsibilities and job description for the Inbound Call Operator position at Quality Image Embroidery?
Overview
We are seeking a dedicated and enthusiastic Inbound Call Operator to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure a positive experience for every caller. If you have a passion for customer service and possess strong communication skills, we want to hear from you!
Responsibilities
- Answer incoming calls promptly and professionally, providing accurate information and assistance to customers.
- Address customer inquiries regarding products, services, and account information.
- Resolve customer complaints effectively while maintaining a positive attitude.
- Collaborate with team members to enhance overall customer experience and service quality.
- Conduct outbound calling as needed to follow up on customer inquiries or provide additional assistance.
- Ensure adherence to phone etiquette standards while communicating with clients.
Skills
- Strong customer service skills with the ability to communicate effectively in English; bilingual skills are a plus.
- Familiarity with cash handling procedures is advantageous.
- Excellent phone etiquette and interpersonal skills to engage with clients professionally.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
Join us as we strive to provide outstanding service to our customers!
Job Type: Full-time
Pay: $19.94 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $21
