What are the responsibilities and job description for the Account Manager position at Quality Home Furnishings Inc?
Bilingual Account Manager (English/Spanish)
Full-Time Position
About the Position
We are seeking a motivated, dependable, and customer-focused Bilingual Account Manager to join our team. This position is ideal for someone who enjoys working with people, building customer relationships, and managing accounts in a fast-paced rental and retail environment.
The Account Manager will be responsible for managing customer accounts, assisting with sales and rentals, collecting payments, coordinating deliveries, and providing excellent customer service. The ability to communicate fluently in both English and Spanish is a MUST.
Previous experience in account management, rent-to-own, retail sales, collections, or customer service is strongly preferred.
Responsibilities
- Build and maintain positive relationships with new and existing customers.
- Manage customer accounts and monitor payment schedules.
- Contact customers regarding past-due accounts and arrange payment solutions.
- Assist customers with rental agreements, applications, and account questions.
- Promote products and services while identifying opportunities for additional sales.
- Assist with customer inquiries, concerns, and problem resolution.
- Coordinate product deliveries, pickups, and service requests.
- Maintain accurate customer records and account information.
- Assist with general store operations and daily administrative responsibilities.
- Work toward individual and company sales and collection goals.
Qualifications
- Fluent in both English and Spanish (Required).
- Previous experience in account management, rent-to-own, retail, collections, or customer service preferred.
- Strong communication and interpersonal skills.
- Comfortable discussing payments and working with customers on past-due accounts.
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Self-motivated, reliable, and able to work independently as well as part of a team.
- Valid driver's license and reliable transportation preferred.
What We Are Looking For
We are looking for someone who is outgoing, professional, personable, and results-driven. The ideal candidate takes ownership of their accounts, enjoys interacting with customers, and understands the importance of providing excellent service while meeting business goals.
Bilingual English/Spanish communication skills are mandatory. Candidates who do not meet this requirement will not be considered.
Position Type
- Full-Time
- Competitive Pay Based on Experience
- Opportunities for Growth and Advancement
Salary : $18 - $20