What are the responsibilities and job description for the Scheduling Specialist position at Quality Heating, Inc.?
Quality Heating, Inc. has proudly served Minocqua, WI, and the Lakeland Area with trusted heating and cooling solutions for over 30 years. Since 1992, we've built a reputation for reliability, expertise, and customer-focused service, providing everything from routine maintenance and emergency repairs to energy-efficient installations and air quality solutions. Fully licensed and insured, we are committed to delivering personalized service and ensuring comfort in every home we serve.
We are seeking a highly organized Scheduling Specialist to coordinate daily and weekly assignments for nine field crews while communicating with homeowners to ensure smooth scheduling and exceptional customer service. This position requires strong proficiency in Excel and excellent communication skills.
Why Work for Us
- Healthy Work-Life Balance: We value our employees and strive to maintain a healthy work-life balance so you can enjoy both your career and personal life.
- Family-OwnedFamily-Oriented: As a family-owned business, we treat our team like family, fostering a supportive and collaborative work environment.
- Career GrowthDevelopment: We invest in our employees' futures by providing clear paths for advancement and ongoing professional development.
Work hours: 7 am - 3 pm Monday to Friday, overtime as needed
Pay Scale: $20 - $25/hr, depending on experience
Our Benefits
- 50% company-paid health insurance for the employee,
- Vision and dental insurance available for purchase,
- 6 paid holidays,
- Paid vacation,
- 401(k) with up to 4% company match,
- Company-paid industry-related training,
- Support and resources for professional growth
Position Summary: To efficiently schedule and coordinate daily assignments for nine field crews, ensuring accurate communication with homeowners and internal teams. This role includes maintaining and updating schedules in Excel, managing workflow changes, and ensuring timely completion of jobs.
Key Responsibilities
- Create, update, and manage daily and weekly schedules for nine field crews
- Communicate directly with homeowners to confirm appointments and provide updates
- Coordinate with technicians, managers, and office staff to ensure accurate job details
- Track job progress and adjust schedules as needed
- Maintain all scheduling documentation and spreadsheets in Excel
- Resolve scheduling conflicts professionally and efficiently
- Provide excellent customer service and maintain a positive company image
Required Qualifications
- Strong proficiency in Microsoft Excel (formulas, sorting/filtering, data entry, spreadsheet management)
- Excellent communication and customer service skills
- Highly organized with strong attention to detail
- Ability to multitask and manage shifting priorities
- Problem-solving skills and the ability to adapt quickly to changes
- At least a year of previous scheduling or dispatching experience is preferred
- Experience in HVAC, plumbing, or construction industries is a plus
Salary : $20 - $25