WATCHMAKER MANAGER

Quality Gold, Inc. is a family-owned global company founded in 1979.  We are headquartered in Fairfield, Ohio, and operate within the United States, Canada, and India.  As a wholesale distributor and manufacturer, we offer more than 165,000 jewelry and gift products that are available to ship same day, and more than 150,000 items available via special order.  We actively serve more than 15,000 retailers across the United States, its territories, and Canada.

At Quality Gold, we're not just about delivering high-quality solutions and services in the jewelry wholesale industry – we're about growth and innovation.  As a company that's constantly expanding, we're at the forefront of technology, providing cutting-edge services to our ever-growing clientele.  Our business has been built on a commitment to provide the largest selection of products, the best service, and the best value to our customers.  We're looking for energetic and dedicated team players to contribute to our upward trajectory and play a key role in our journey towards even greater success.

BENEFITS: We offer a comprehensive benefits package that includes the following:

Medical, dental, and vision insurance, company-paid life insurance, and short/long-term disability insurance are all available to you on the first month following your start date.  Over two weeks of Paid Time Off (PTO) that starts accruing on your first day of employment and increases after six years of service.  Company 401(K) program with company matching that you are eligible to participate in the first month following three months of employment.  Profit sharing, supplemental insurance, adoption assistance, employee discount, referral program, employee assistance program, and more!

SUMMARY:

This position is responsible for diagnosing, repairing, restoring, and maintaining luxury and precision timepieces, while also providing technical leadership and oversight within the watch repair department.

ESSENTIAL FUNCTIONS:

• Diagnose and repair mechanical performance issues.
• Disassemble, clean, repair, adjust, and reassemble high-end watch movements and components in accordance with manufacturer specifications.
• Perform accuracy and pressure tests to ensure optimal performance.
• Repair or replace worn or damaged watch components, including dial, bracelets, and bezel changes.
• Maintain detailed service documentation, repair notes, and quality control records.
• Restore and refinish cases and bracelets, preserving the original design and finish when applicable.
• Adhere to brand, company, and industry quality standards, including cleanliness and tool calibration requirements.
• Provide customers with estimates for repair and restoration services.
• Maintain tools and ensure tools are correctly calibrated and in good working condition. 
• Regular attendance and compliance with the Company's handbook policies and procedures.

SUPERVISORY RESPONSIBILITIES:

• Provide day-to-day oversight, guidance, and technical direction to watchmakers and repair technicians.
• Train and mentor team members on watch repair techniques, brand standards, and quality expectations.
• Review repairs for accuracy, quality, and compliance with manufacturer specifications.
• Assist with workload planning, job prioritization, and adherence to service timelines.
• Provide feedback on performance, skill development, and training needs.
• Support onboarding and skill progression of new technicians.
• Promote a culture of craftsmanship, accountability, safety, and continuous improvement.
• Review and approve employee time records and manage employee time off and scheduling.
• Participate in the interview and selection of watch repair technicians and support staff by evaluating technical skills, experience, and cultural fit.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below represent the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES:

• Technical Expertise:  Advanced knowledge of luxury watch movements, complications, and materials.

• Attention to Detail:  Ability to perform precise, meticulous work with minimal tolerance for error.

• Manual Dexterity:  Exceptional fine motor skills and hand-eye coordination.

• Problem Solving:  Strong diagnostic and analytical abilities to identify root causes of timekeeping or mechanical issues.

• Quality Focus:  Commitment to craftsmanship and accuracy.

• Time Management:  Ability to manage multiple repairs while meeting service timelines.

• Documentation Skills:  Accurate and thorough recordkeeping abilities.

• Communication: Clearly communicates expectations, procedures, and feedback in a respectful and professional manner.

• Decision-Making: Exercises sound judgment when prioritizing work, resolving technical issues, and addressing quality or performance concerns.

• Accountability:  Holds self and others responsible for meeting productivity, accuracy, and workmanship standards.

• Conflict Resolution:  Address concerns or disagreements professionally and promptly to maintain a positive work environment.

PHYSICAL DEMANDS:

• Ability to sit for extended periods while performing detailed repair work.

• Ability to climb/descend one flight of stairs multiple times a day.

• Frequent use of hands and fingers for precision manipulation of small components.

• Visual acuity sufficient for close-up work, utilizing magnification for extended periods.

• Occasional lifting of up to 25 pounds.

• Ability to maintain a steady posture and focus for prolonged periods.

• Coordination sufficient to handle delicate components without damage.

WORK ENVIRONMENT:

The work environment is primarily located within a warehouse setting that includes a dedicated, climate-controlled area for watch repair services.  There may be exposure to typical warehouse conditions, including dust and noise from moving warehouse equipment.  Adherence to safety protocols and “secure area” policies is required for this position.  

Individuals working in the "secure area" must follow the Company's Secure Area Dress Code and Security policies and procedures.  All clothing must be free from metal, and no metal may be worn into the secure area of the building.  Any metal inside or outside the body due to a medical condition must be visually inspected, or reasonable accommodations may be made.

POSITION TYPE AND EXPECTED HOURS OF WORK:

Full-Time hours Monday through Friday from 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m.  Some Saturday or additional earlier or later hours may be required to meet customer deadlines.

TRAVEL: No travel required.

REQUIRED EDUCATION AND EXPERIENCE:

• Ten plus years of watchmaking/repair experience.

• CW21 Certification and certifications.

PREFERRED EDUCATION AND EXPERIENCE:

• Five or more years of experience in a watch repair shop.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Quality Gold, Inc. prohibits discrimination and harassment of its employees or applicants based on a person’s age, disability, gender, gender identity or expression, sexual orientation, national origin, race, color, religion, veteran status, marital status, genetic information, or any other protected group status. 

OTHER DUTIES: This job description is not intended to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities.  Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Quality Gold participates in the Department of Homeland Security and Social Security Administration’s E-Verify program.  E-Verify