What are the responsibilities and job description for the Customer Specialist position at Quality Food Company?
Company Description Quality Food Company is a family-owned business founded in 1931, now recognized as one of the largest and most reliable perishable food distributors in southern New England. The company offers a comprehensive product line, including meat, seafood, fresh produce, paper products, and cleaning supplies, serving as a complete food service solution for its customers. Quality Food Company focuses on delivering excellent customer service and competitive pricing, supported by direct purchasing relationships with manufacturers. Flexible delivery options, low minimum shipments, next-day delivery, and special ordering reflect the company’s commitment to responsive and dependable service. Team members join a stable, growing organization that values long-term partnerships and operational excellence.
Role Description The Customer Specialist is a full-time hybrid role based in West Warwick, RI, with some work-from-home flexibility. In this role, the Customer Specialist will respond to customer inquiries, process orders, and provide product information to support a positive customer experience. Day-to-day responsibilities include resolving issues related to delivery, pricing, and product availability, coordinating with internal teams such as sales, warehouse, and logistics, and maintaining accurate records in customer and order management systems. The Customer Specialist will monitor customer satisfaction, follow up on service concerns, and proactively identify opportunities to improve service quality. This role requires consistent, professional communication and a strong commitment to meeting customer needs in a timely and courteous manner.
Qualifications
Role Description The Customer Specialist is a full-time hybrid role based in West Warwick, RI, with some work-from-home flexibility. In this role, the Customer Specialist will respond to customer inquiries, process orders, and provide product information to support a positive customer experience. Day-to-day responsibilities include resolving issues related to delivery, pricing, and product availability, coordinating with internal teams such as sales, warehouse, and logistics, and maintaining accurate records in customer and order management systems. The Customer Specialist will monitor customer satisfaction, follow up on service concerns, and proactively identify opportunities to improve service quality. This role requires consistent, professional communication and a strong commitment to meeting customer needs in a timely and courteous manner.
Qualifications
- Strong interpersonal skills and a focus on customer satisfaction to build and maintain long-term customer relationships.
- Customer support experience, including handling inquiries, resolving issues, and managing order-related questions.
- Analytical skills to interpret customer data, track service trends, and identify opportunities for process improvement.
- Clear, professional communication skills, both verbal and written, for interacting with customers and internal teams.
- Experience in food distribution, logistics, or related industries is beneficial.
- Proficiency with order entry, CRM, or ERP systems and basic office software (e.g., email, spreadsheets).
- Ability to work effectively in a hybrid environment, manage time independently, and prioritize multiple tasks.
- High school diploma or equivalent required; additional education in business, communications, or customer service is a plus.