What are the responsibilities and job description for the General Manager position at Quality Equipment Sales and Service?
Company Overview
Quality Equipment is a multi-location equipment dealership serving both commercial and residential customers. We specialize in sales, service, rentals, and parts for leading brands, supporting industries such as agriculture, construction, manufacturing, and warehousing. Our dedicated team is committed to delivering exceptional customer service and innovative solutions.
Overview
The General Manager is responsible for the overall profitability, growth, and day-to-day operations of the location. This role fosters a customer-centric, service-focused, and high-performance culture. The General Manager balances approximately 50% of time on sales activities and 50% on operational leadership.
Primary Duties and Responsibilities
Leadership & Culture
- Establishes and maintains a positive, accountable, and team-oriented culture.
- Leads, coaches, and develops all employees at the location.
- Addresses and resolves employee issues in a timely and professional manner.
- Aligns the team with company core values and promotes them internally and externally.
Sales & Business Development
- Achieves sales and income goals in alignment with company budgets across Sales, Parts, Service, and Rentals.
- Actively manages key accounts and builds strong customer relationships.
- Spends approximately 50% of time prospecting and developing new and existing business.
- Collaborates with Corporate Sales to identify market share growth opportunities.
Operations & Financial Management
- Oversees daily operations of the location, including facility, inventory, and process management.
- Manages the location’s inventory to ensure proper levels, turnover, and expense control.
- Ensures accurate and timely execution of financial processes, including invoicing and documentation.
- Maintains accountability for location profitability and expense management.
Customer Experience
- Resolves customer issues related to transactions, warranties, service, parts, and receivables.
- Ensures a high level of customer satisfaction and service quality.
- Ability to perform equipment demonstrations which requires the ability to operate small and large machinery.
People & HR Management
- Partners with HR on recruiting, hiring, performance management, and terminations.
- Conducts regular employee performance reviews and development planning.
- Upholds Core Values of the Company internally and externally.
Community & Brand Representation
- Represents the company at trade shows, fairs, and local events.
- Promotes the company brand and strengthens community relationships.
Skills
- Proven experience as a general manager or similar leadership role.
- Strong team-building, decision making and organization skills.
- Excellent interpersonal skills to engage with staff and customers.
- Proficiency in budgeting, forecasting and expense management.
- Experience with business management software.
Pay: $95,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $95,000 - $120,000