Sales & Customer Success Coordinator

About the Role:
As our Sales & Customer Success Coordinator, you’ll play a vital role in supporting our outside sales efforts while being a trusted point of contact for our customers. You’ll handle quotes, orders, and product support with a friendly, professional touch that reflects the heart of our business.

What You’ll Do:

• Follow up on quotes to support the sales team and close the loop with customers
• Proactively reach out to customers about RMAs to enhance customer satisfaction and strengthen relationships
• Learn and communicate product knowledge to customers
• Accurately process orders, ensuring correct product details and timely entry
• Partner with outside sales reps to deliver exceptional service and support

Schedule: Monday – Friday, 8:00 AM – 5:00 PM
No regularly scheduled nights or weekends

About Us:
We’re a family-owned and operated shower enclosure manufacturer with over 60 years of industry leadership and stability. Known for our craftsmanship, quality, and long-standing customer relationships, we’re entering an exciting phase of growth and expansion — and we’re looking for great people to grow with us.

If you’re ready to leave behind unpredictable retail hours, for example, and value a stable weekday schedule, this is a fantastic opportunity to bring your customer service skills into a professional, supportive environment.

Why You’ll Love It Here:

• Stable Monday–Friday schedule – 8:00 AM to 5:00 PM
• No nights or weekends – enjoy your evenings and weekends off
• Join a tight-knit, family-owned business with a 60 year legacy
• Be part of a growing company with room for career development
• Work with a supportive team that values respect, collaboration, and quality
• Competitive pay and benefits package

What We’re Looking For:
We’re seeking someone who is driven, service-minded, and ready to grow. The ideal candidate is a college-educated, articulate communicator who thrives in a fast-paced environment and takes pride in delivering an exceptional customer experience. If you have a strong sense of urgency, a passion for helping others, and a genuine desire to exceed expectations, you'll thrive in this role.

You might be early in your career and “energetic and hungry” for a meaningful opportunity — and we’re ready to invest in your potential.

What You Bring:

· A college degree or equivalent experience

· Excellent written and verbal communication skills

· A customer-focused mindset with a passion for service

· A proactive, get-it-done attitude with attention to detail

· Ability to stay organized and effective under pressure

· Comfort learning technical product knowledge and using digital tools

· Experience in retail, customer service, or inside sales is a plus

• Background in retail, inside sales, customer service, or order entry may be helpful