Field Service Representative

Description

Field Service Representative – Kansas City, MO
 
What You’ll Do:
 
Serve as a QCD representative in the field, responding to customer distribution and supply needs and supporting the Customer Service Department and regional facility operations to ensure positive customer relations and communication. College graduates are encouraged to apply. Pay is commensurate with experience, range is $60k - $70k, plus the role is bonus eligible. 
 
About QCD:
 
Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation. 
At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you’re part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution.
 
ESSENTIAL FUNCTIONS:
 

• Receives and follows up on customer concerns regarding delivery routes and timing, products, promotions, and other service issues, acting as a QCD representative and liaison between customers and vendors to ensure 100% customer satisfaction. (70%)
• Monitors and reviews delivery procedures with store managers and drivers to ensure efficiency and customer satisfaction. (10%)
• Monitors product delivery to ensure product safety and proper handling of temperature-sensitive products. (5%)
• Provides input regarding routes to identify potential cost savings, quality and service metrics to ensure customer satisfaction. (5%)
• Analyze metrics/data to determine root cause for correction to increase performance and customer satisfaction. (5%)
• Assist in providing associate training as needed. (5%)
• Performs other related and assigned duties as necessary.

 
MINIMUM QUALIFICATIONS:  Education and experience equivalent to:
 

• Education/Certification:  Bachelor’s degree in management, business, or supply chain management from an accredited college or university.
• Experience:  1 to 3 years of relevant work experience

 
Knowledge, Skills and Abilities
 
Knowledge of (B/basic; J/journey; E/expert):
 

• Customer service concepts and techniques (E)
• Order processing concepts and procedures (J)
• Distribution concepts and procedures (J)
• Transportation concepts and techniques (J)
• Continuous Improvement concepts (B)
• Storage and shipment of food and allied products (J)
• Cold chain, warehouse management and traceability (J)
• JDE/ERP Systems, Power BI and logistics technology (B)

 
Skill and ability to:
 

• Communicate and coordinate effectively with internal and external customers
• Resolve customer complaints effectively and efficiently
• Interpret data and present on findings
• Work independently
• Work effectively in a general office environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile
• Act in accordance with GSF’s Values and Creed

 
LEADERSHIP/MANAGEMENT RESPONSIBILITY  Not applicable.
 
PERFORMANCE CATEGORIES
 

• Productivity/quality standards: customer service/satisfaction and responsiveness
• Productivity/quality standards: delivery procedures
• Accuracy, timeliness, thoroughness
• Food safety
• Customer and vendor relations
• Teamwork within the department and across departments
• Project/assignment standards

 
Why Join Us: 
 
We’re not just in the business of distribution - we’re in the business of development. Your ambition accelerates our whole team’s progress. We provide clear paths for career advancement, from entry-level to leadership, backed by comprehensive training and development programs. ​​ As we grow with our customers, our associates navigate the next turn in their supply chain careers. Opportunities are always on the road ahead with QCD and throughout the Golden State Foods family of companies.
 
At QCD, our people-first culture is grounded in simple values: treat others the way you want to be treated, hold yourself to a high standard, and always do the right thing. We believe in shared success - because when our people thrive, our customers do, too.
QCD is the place to be, if you believe in living our values-driven culture - celebrating wins together - learning from challenges - exploring bold ideas - collaborating for shared success - prioritizing people first and giving back to our community.
 
Equal Opportunity Employer:
 
We’re proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.