What are the responsibilities and job description for the Technical Support Specialist position at Quality Computer Service, Inc?
Job description:
ALT Technical is seeking a Technical Support Specialist for our Milwaukee office.
Your Responsibilities
- Respond to monitoring alerts and customer initiated tickets
- Document, track and monitor the problem to ensure timely resolution
- Demonstrate an excellent customer service skills and attitude
- Provide reliable technical support
- Monitor internal platforms utilizing monitoring tools
- Strictly manage assigned schedules such as maintenance window
- Consistently follow documented procedures and guidelines related to monitoring systems and platforms
- Understand how systems and platforms operate and interact
- Interface with users, other teams and service providers to resolve problems, perform day to day operational tasks
- Maintain equipment inventory records and infrastructure topology documentation
- Required to perform shift work and/or may be required for on-call coverage and/or after-hours support
Minimum Qualifications:
- Strong knowledge of Windows and Windows Server systems (configuration, troubleshooting, maintenance)
- Knowledge and experience with Networking equipment (configuration, troubleshooting, maintenance)
- Ability to multitask and prioritize
- Good communication skills (English) and capacity to work in a team environment