What are the responsibilities and job description for the Sales Order Processor position at Quality Choice | CDMA?
Sales Order Processor
Full-Time | Non-Exempt
About Quality Choice | CDMA
Quality Choice | CDMA is a privately held wholesaler headquartered in Novi, Michigan, offering more than 1,000 private-label over-the-counter health, beauty, and wellness products under our trademarked Quality Choice brand.
About the Role
We are looking for a detail-oriented and customer-focused Sales Order Processor to join our team. In this role, you will be responsible for entering and processing customer sales orders accurately and efficiently to support timely fulfillment and a strong customer experience.
You will work closely with Sales, Warehouse, Accounting, Purchasing, and eCommerce teams to ensure orders are handled correctly, communicated clearly, and resolved quickly when issues arise. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in accuracy and service.
What You’ll Do
Order Processing & Data Accuracy
- Enter and process customer sales orders accurately and on time.
- Review orders for completeness, pricing accuracy, terms, freight details, and compliance with company policies.
- Process multiple order types, including standard orders, website orders, emailed orders, and EDI orders.
- Maintain accurate customer, pricing, and order information in company systems.
Customer Support & Communication
- Serve as a primary point of contact for customer questions related to orders, pricing, product availability, and order status.
- Communicate order confirmations, updates, backorders, changes, and shipment details to customers as needed.
- Work with customers and internal teams to resolve order discrepancies, shortages, and other issues promptly.
Cross-Functional Collaboration
- Partner with Sales Account Managers to support customer needs and sales initiatives.
- Coordinate with Warehouse teams to help ensure accurate picking, packing, and shipment of customer orders.
- Work with Accounting to address billing questions, credits, and payment-related issues.
- Communicate with Purchasing regarding product availability, backorders, and substitutions.
Documentation, Reporting & Process Support
- Maintain organized and accurate order documentation and records.
- Assist with reports related to order volume, order status, and customer activity.
- Support audit and reconciliation activities related to sales orders and shipments.
- Follow established procedures for order entry, processing, and communication.
- Identify opportunities to improve order accuracy, efficiency, and customer experience.
- Perform additional administrative and operational tasks as needed to support Sales and Operations.
What We’re Looking For
Required Qualifications
- High school diploma or equivalent.
- Strong attention to detail and commitment to accuracy.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office, especially Excel and Word.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Ability to work both independently and collaboratively.
Preferred Qualifications
- 1–3 years of experience in order processing, customer service, sales support, or a related role.
- Experience in a wholesale, distribution, or multi-channel order fulfillment environment.
- Experience using an ERP system such as NetSuite.
Work Environment
- This position operates in a standard office environment.
- Full-time, non-exempt role.
Apply
If you are highly organized, enjoy supporting customers and internal teams, and take pride in getting the details right, we’d love to hear from you.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- FSA