Customer Service & Sales Support Representative

Position Summary

The Customer Service & Sales Support Representative is responsible for delivering outstanding customer service while supporting the sales team and maintaining accurate order processing. This position serves as the first point of contact for customers and plays a key role in building strong customer relationships while assisting with customer outreach and marketing initiatives.

Primary Responsibilities

Customer Service

• Answer incoming telephone calls professionally.
• Respond to customer inquiries.
• Resolve customer issues or route appropriately.
• Maintain a positive customer experience.

Order Entry

• Process customer orders accurately.
• Enter orders into the Quality system.
• Verify pricing and product information.
• Coordinate with shipping as necessary.
• Maintain accurate customer records.

Credit Card Processing

• Process customer credit card payments.
• Resolve any credit card issues.

Customer Portal Administration

• Support the company's online customer portal.
• Assist customers with portal registration and use.
• Help customers place online orders.
• Assist customers with online payment functionality.
• Report and document portal issues.

Sales Support

• Assist with customer outreach campaigns.
• Support marketing initiatives.
• Prepare customer communications.
• Update customer information.
• Assist with sales projects assigned by management.

Administrative Duties

• File invoices and customer documents.
• Maintain organized records.
• Assist with miscellaneous administrative tasks.
• Support office projects as assigned.

Qualifications

• Customer service experience preferred.
• Strong communication skills.
• Excellent computer skills.
• Strong organizational abilities.
• Detail-oriented.
• Positive and professional attitude.
• Ability to multitask in a fast-paced environment.

Success Factors

The successful candidate will:

• Deliver exceptional customer service.
• Build positive relationships with customers.
• Process orders accurately.
• Communicate professionally.
• Work effectively with the sales team.
• Learn new systems quickly.
• Take initiative to improve customer experience.
• Maintain a positive, team-oriented attitude.

Performance Expectations

• Orders entered accurately and timely.
• Telephone calls answered promptly and professionally.
• Customer issues resolved quickly.
• Credit card transactions processed accurately.
• Customer portal maintained effectively.
• Sales support projects completed on schedule.
• Consistent professionalism with customers and coworkers.

Pay: $24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person

Salary : $25