Specialist - IC Dedicated

Quality Carriers, Inc. (QC®) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers.

Job Summary:

The Specialist – Lease Purchase & I/C will oversee the communication with our company drivers and independent contractors (ICs) that are interested in the lease purchase program, as well as the ICs currently enrolled in the lease purchase program. The position will report directly to the Manager of Fleet Management, and operate closely with the Tech Services, Fleet Services, Billing/Settlements team, and Operations groups. This role will provide daily updates to the ICs and operations teams throughout the process of becoming a lease purchase IC.

Duties/Responsibilities:

• Monitor and manage all lease purchase interested applicants;
• Proactively engages in conversations with the current Lease Purchase ICs for support and partnership management.
• Assists in the full program anniversary process from procurement, shipping, contact management and coordination with marketing;
• Provide appropriate, timely, and sound economic decisions and solutions with support pertaining to the LP ICs revenue concerns, equipment concerns, and all other concerns affecting their business etc.;
• Ensure that all IC complaints are communicated timely and effectively to the required departments and each concern is followed up with until fully resolved;
• Manages communication for the lease purchase process with the IC, operations teams, insurance companies and financial institutions;
• Reviews all completed forms and contracts by the ICs before entering into the lease purchase program;
• Communicates any new offers or programs to the ICs;
• Manages and provides support on strategic initiative projects geared towards the continuous improvement of processes necessary for driving efficiency, increasing utilization, and decreasing downtime of the fleet;
• Participates in proactive team efforts to achieve department and company goals;
• Performs special projects and other duties as assigned.

Required Skills/Abilities:

• Excellent communication and interpersonal skills;
• Customer service orientated;
• Organized, detail oriented and able to take initiative;
• Ability to prioritize and handle multiple tasks simultaneously;
• Ability to work effectively in a team as well as independently, as required;
• Must be adaptable to a changing work environment;
• Basic to Intermediate skills in Excel and Word;
• Experience with Google Apps preferred;
• Knowledge or experience with loans and lease agreements; as well as insurance very helpful;
• Familiarity or experience within the transportation industry, specifically chemical tank equipment, a plus.

Education and Experience:

• HS Diploma required, 4 year degree preferred

Position Type/Expected Hours of Work: This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel: 10%

Work Environment: 

This job operates in a professional office environment. This role routinely uses standard office and computer equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.

This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.

Quality Carriers, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.