What are the responsibilities and job description for the Transportation Customer Service Representative position at Quality Carriers, Inc.?
We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QCinc.com.
Job Details
Job Summary:
This position is the primary day-to-day contact for an assigned group of drivers (generally up to 30 drivers), consisting of company employee drivers and/or independent contractors. Drivers operate on a 24/7 basis; accordingly, an SDO is expected to participate in an on-call schedule. This schedule will vary based on location and business needs. This position handles a range of driver operation responsibilities, including but not limited to dispatching, load planning and customer service.
Duties and Responsibilities:
- Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI and accurately enter them into the TMW Order Management System
- Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility
- Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes
- Work with Planners, Drivers and other terminal personnel to ensure all customer requirements are met
- Track all loads in TMW/Trip alert to proactively identify service concerns
- Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.
- Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers
- Ensure all service issues get properly documented in the NCR system
Benefits
- Medical
- Dental/Vision
- Basic Life/Voluntary Life
- Short Term and Long Term Disability
- Flexible Spending Account and Health Savings Account
- Digital health through Recuro
- Employee Assistance Program
- 401k Employer Match and Roth Retirement Savings Plan
- Employee Stock Purchase Program
- Additional Voluntary Benefits
Requirements
Skills and Abilities:
- Strong skills in MS Office (Excel, Word, PowerPoint, Access)
- Experience with Google Apps preferred
- Must have experience with transportation software including EDI, and TMW
- Must have experience in the transportation industry (bulk chemical preferred but not necessary)
- Ability to function as part of a team at a high level
- Critical thinker
- Strong communication skills (both verbal and written)
Education and Experience:
- High School Diploma or GED
Additional Job Information
Position Type/Expected Hours of Work:
- This is a full-time position, in office, 5 days a week
Company Information
Work Environment:
- This job operates in a professional office environment. This role routinely uses standard office and computer equipment. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
- This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunities
Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.