Home Care Office Coordinator Personal Care (must speak Spanish)

Overview
Quality Care is seeking a dedicated and detail-oriented Service Coordinator to join our Roswell, NM team. This position plays a key role in supporting the agency's daily operations by managing HR-related tasks, scheduling caregivers, and resolving client concerns. The Service Coordinator works closely with the Agency Director to ensure every client receives high-quality care as outlined in their care plan.

Duties

• Create and maintain accurate caregiver schedules; make adjustments as needed due to caregiver leave, illness, vacation, or client requests
• Support the development and execution of business growth strategies, census expansion, and marketing efforts
• Build and maintain strong relationships with local and state referral partners to grow client base
• Ensure client services are uninterrupted by arranging alternate coverage that supports the client’s approved care plan
• Communicate service updates clearly and promptly to both caregivers and clients
• Conduct monthly client wellness calls and complete home visits when necessary
• Investigate and follow up on escalated client complaints and theft reports
• Supervise direct care staff by setting clear expectations for attendance, performance, and conduct, while ensuring compliance with agency policies
• Maintain a professional and organized office space that reflects the company's standards
• Handle confidential client and employee information with discretion and integrity
• Demonstrate consistent attendance and flexibility to meet the evolving needs of the agency
• Remain compliant with all MCO, Medicaid, and HIPAA regulations
• Abide by all internal policies, procedures, and regulatory standards

Qualifications

• High school diploma or GED (required)
• Vocational school or college education (preferred)
• 3–5 years of recent experience in a home care, healthcare or related field
• Marketing experience
• Strong interpersonal, organizational, and communication skills
• Proficient in Microsoft Word, Excel, and Google
• Must have reliable transportation, valid driver’s license, and auto insurance
• Occasional travel to other office may be required
• Bilingual (English/Spanish) required

Join a compassionate team at Quality Care and help us provide reliable, person-centered care to our community. Apply today!

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Referral program
• Vision insurance

Language:

• English/ Spanish (Required)

Shift availability:

• Day Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $18 - $25