What are the responsibilities and job description for the Licensed Practical Nurse (LPN) – Home Health & Hospice Office Coordinator position at Quality Care Home Health & Hospice?
Licensed Practical Nurse (LPN) – Home Health & Hospice Office Coordinator
Location: Office, potential hybrid
Employment Type: Full-Time
Schedule: Monday–Friday
Reports To: Clinical Manager/Director of Nursing
Position Summary
We are seeking a Licensed Practical Nurse (LPN) to join our home health and hospice agency in an office-based clinical support and coordination role. This position is ideal for an organized, detail-oriented LPN who enjoys working collaboratively with field clinicians, patients, providers, and agency staff.
The LPN will play a key role in ensuring that patient care is coordinated efficiently and that field clinicians have the administrative and clinical support they need to provide high-quality care in the home.
Key Responsibilities
Patient & Staff Scheduling
- Coordinate and maintain daily patient and clinician schedules for home health and hospice services.
- Assign visits based on patient needs, clinician availability, geographic location, and clinical priorities.
- Adjust schedules as needed for call-outs, changes in patient condition, admissions, discharges, and other scheduling needs.
- Communicate schedule changes promptly with patients, caregivers, and field staff.
- Help ensure timely completion of required visits and services.
Clinical Order Entry
- Enter and process physician/provider orders accurately and in a timely manner.
- Enter and coordinate medication, wound care orders, treatment changes, and other clinical orders.
- Monitor orders for completeness and follow up on missing or unclear information.
- Assist with ensuring orders are communicated appropriately to the field clinicians and incorporated into the patient's plan of care.
Field Clinician Support
- Serve as an office resource for field nurses, aides, therapists, and other clinicians.
- Assist clinicians with contacting physicians, nurse practitioners, physician assistants, pharmacies, and other healthcare providers.
- Facilitate communication between field staff and provider offices regarding patient status, orders, medications, symptoms, and changes in condition.
- Follow up on pending orders, medication issues, and other clinical needs.
- Help troubleshoot patient-care issues and escalate concerns to the appropriate clinical leader when necessary.
Communication & Coordination
- Communicate professionally with patients, families, caregivers, providers, pharmacies, and agency staff.
- Maintain timely and accurate documentation of communications, orders, and scheduling activities.
- Assist with coordinating admissions, recertifications, discharges, and other patient-care transitions as needed.
- Support the clinical team in maintaining continuity of care across the home health and hospice settings.
Qualifications
- Current, unrestricted NH LPN license .
- Previous experience in home health and/or hospice setting preferred.
- Strong understanding of medications, wound care, physician orders, and clinical terminology.
- Excellent organizational and time-management skills.
- Strong communication and customer-service skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Comfortable communicating with physicians, provider offices, pharmacies, patients, families, and field clinicians.
- Proficiency with electronic medical records (EMR) and Microsoft Office or similar software.
- Ability to work independently while functioning effectively as part of a multidisciplinary team.
Ideal Candidate
The ideal candidate is a clinically knowledgeable and highly organized LPN who can serve as a dependable resource for the field team. You should be comfortable juggling competing priorities, communicating with multiple parties throughout the day, following up on outstanding orders, and recognizing when a clinical concern needs to be escalated.
This is an excellent opportunity for an LPN who enjoys the clinical side of nursing but is looking for an office-based position with a strong focus on coordination, communication, and supporting patient care.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- LPN License (Required)
Ability to Commute:
- Center Harbor, NH 03226 (Required)
Work Location: In person