Clinical Hospice Manager

Quality Care Home Health & Hospice | Center Harbor, NH

At Quality Care Home Health & Hospice, we believe that taking good care of patients and families starts with taking good care of the people who serve them. We’re looking for a Hospice Clinical Manager who will give our clinicians the guidance, resources, and day-to-day support they need to provide thoughtful end-of-life care.

You’ll lead the daily operations of our hospice program, develop our clinical team, and help shape how the program grows.

What you’ll do

Lead hospice operations and care coordination

• Manage daily hospice operations, including referral and admission workflows, case assignments, caseloads, and clinical coverage. Adjust staffing and resources as census and patient needs change.
• Oversee clinical referral review and consult with the Hospice Medical Director when questions about eligibility arise.
• Oversee interdisciplinary group (IDG) meetings and case conferences. Make sure care plans are reviewed, changes in patient needs are communicated, and team members follow through on assigned actions.
• Ensure clinicians can get timely guidance. Serve as an escalation resource for complex cases, care coordination concerns, and patient or family service issues.

Build and support the hospice team

• Supervise hospice clinical staff, set clear expectations, provide regular coaching and feedback, and work with HR to address performance concerns.
• Assess staffing needs, participate in interviews and hiring recommendations, and oversee clinical orientation, competency validation, and continuing education.
• Partner with the Home Care Clinical Manager on shared processes, transitions between service lines, and operational issues that affect both teams.

Own hospice quality and program improvement

• Partner with QA on quarterly clinical record reviews and monitor documentation, plans of care, and adherence to agency policies and CHAP accreditation standards.
• Lead hospice follow-through on Quality Assessment and Performance Improvement (QAPI) initiatives. Assign responsibilities, track corrective actions, and evaluate whether changes address the issues identified.
• Maintain hospice survey readiness, implement clinical policies and procedures, and address gaps in practice through training and follow-up.
• Keep the CEO informed about program performance, staffing needs, and quality trends. Recommend priorities and carry out approved improvements.
• Help identify gaps in hospice services and support community outreach and partner education as appropriate.
• Perform other related duties as assigned by the CEO.

What you’ll bring

• An active New Hampshire Registered Nurse (RN) license in good standing.
• Graduation from an accredited school of nursing. A Bachelor of Science in Nursing (BSN) is preferred.
• At least two years of hospice or home health experience and at least two years of clinical management or supervisory experience.
• Experience leading clinical staff and working with physicians and interdisciplinary teams.
• A strong understanding of hospice philosophy, end-of-life care, and pain and symptom management.
• Sound clinical judgment, strong organizational skills, and the ability to communicate clearly with clinicians, patients, and families.
• Current CPR certification, a valid driver’s license, and a reliable vehicle insured in accordance with agency requirements for occasional field support.

If you enjoy developing people, making day-to-day operations work better, and helping a hospice team give families the care they need, we’d love to hear from you.

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Ability to Commute:

• Center Harbor, NH 03226 (Required)

Work Location: In person

Salary : $85,000 - $110,000