Service Manager

Service Manager – Lead with Purpose, Deliver with Excellence

Location: Big Rapids
Job Type: Full-Time
Compensation: Competitive salary performance incentives

About Us
We’re not just fixing cars—we’re building trust, creating experiences, and raising the bar for automotive service. Our mission is simple: deliver extraordinary care for every customer, every time.

Your Role
As our Service Manager, you’ll be the heartbeat of the shop—leading a talented team, driving operational excellence, and ensuring every customer leaves with confidence and a smile.

What You’ll Do

• Lead & Inspire: Set the tone for a positive, high-performance culture.
• Champion Customer Experience: Make every interaction exceptional—from first hello to final handshake.
• Drive Results: Monitor KPIs, optimize workflow, and keep the shop running like a well-oiled machine.
• Develop Talent: Coach and mentor your team to grow personally and professionally.
• Problem-Solve: Think fast, act smart, and keep things moving.

What We’re Looking For

• Proven leadership experience (automotive preferred but not required).
• Strong communication and customer service skills.
• Tech-savvy and data-driven mindset.
• A passion for quality, integrity, and continuous improvement.

Why You’ll Love It Here

• Competitive pay performance bonuses
• Full benefits package
• Ongoing training and career growth opportunities
• A culture built on respect, teamwork, and excellence

Ready to lead with purpose and create extraordinary experiences? Apply today and let’s drive success together!

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