What are the responsibilities and job description for the Printing estimator/Customer service position at Quality Bindery Services Inc?
Company Overview
Quality Bindery Services Inc is a full-service book bindery and mailing facility dedicated to serving the printing industry across Western New York, the eastern region, and Canada. Our commitment to quality and customer satisfaction drives us to deliver exceptional binding and mailing solutions.
Summary
We are looking for a Print/Bindery estimator for the company. This will also include duties as a Customer Service Representative at Quality Bindery Services Inc, you will play a vital role in ensuring our clients receive outstanding service and support. This position is essential for maintaining strong relationships with our customers and facilitating smooth communication regarding their binding and mailing needs.
Responsibilities
- Estimate the job using our internal program based on the customers specifications
- Ensure that the job is written up so instructions are followed clearly in the shop
- Serve as the primary point of contact for customer inquiries and support.
- Assist customers with order placement, tracking, and issue resolution.
- Provide detailed information about our services, pricing, and production timelines.
- Collaborate with internal teams to ensure timely delivery of services.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for upselling additional services to enhance customer satisfaction.
Requirements
- Estimating experience in printing is a plus
- Knowledge of paper and substrates is essential
- Proven experience in customer service or a related field.
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Familiarity with the printing or binding industry is a plus.
If you are passionate about providing excellent customer service and want to be part of a dedicated team at Quality Bindery Services Inc, we invite you to apply today!
Job Type: Full-time
Pay: $22.02 - $24.00 per hour
Expected hours: 8 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $22 - $24