Dealership Service Advisor/Writer (Must have experience)

Overview

Join our dynamic automotive team as a Dealership Service Advisor, where your enthusiasm for cars and dedication to customer satisfaction will drive success. In this vital role, you will serve as the primary point of contact for customers seeking vehicle service and repairs, ensuring a seamless experience from initial greeting to vehicle pickup. Your expertise in automotive diagnostics, mechanical knowledge, and excellent client communication skills will help customers understand their vehicle needs while maximizing service opportunities through upselling and accurate estimating. This position offers an energetic environment where your passion for automotive service management and sales can truly shine.

Responsibilities

• Greet customers warmly and professionally, establishing trust and rapport to understand their vehicle concerns and service needs
• Conduct thorough vehicle inspections, utilizing automotive diagnostics tools and estimating software to identify issues accurately
• Explain repair recommendations clearly, providing detailed service writing that includes mechanical assessments such as transmissions, brakes, suspension, tire service, shocks & struts, oil changes, air brake systems, alignments, and collision repairs
• Upsell additional services and maintenance options by highlighting benefits aligned with customer needs while ensuring high levels of customer satisfaction
• Coordinate with technicians to prioritize repairs and ensure timely completion of services while maintaining quality standards
• Maintain comprehensive records of all service activities, estimates, client communications, and repair orders using auto service management systems

Experience

• Proven dealership experience or auto service advisor background with a strong understanding of automotive repair processes
• Hands-on mechanic experience or familiarity with automotive diagnostics enhances ability to communicate technical information effectively
• Knowledge of automotive systems including transmissions, oil change procedures, suspension work, tire services, shocks & struts, brake repair, alignment
• Excellent customer service skills with the ability to communicate clearly and professionally with clients from diverse backgrounds
• Sales experience with a focus on upselling maintenance services while maintaining integrity and transparency
• Valid driver’s license with a clean driving record to facilitate test drives or vehicle inspections

Embark on a rewarding career where your automotive expertise meets exceptional customer care! We’re committed to fostering a lively work environment that values your skills in service writing, mechanic work, and client communication. Join us today to make a difference in every vehicle we serve!

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $50,000 - $75,000