What are the responsibilities and job description for the Voice Engineer position at Qualis1 Inc.?
We’re Hiring: Voice Engineer (Genesys Cloud)
Location: ONSITE – Chicago or Remote
Duration: 12 Months
Experience: 6–8 Years
🔹 Role Overview
We are looking for an experienced Voice Engineer with strong Genesys Cloud expertise to support M&A-driven contact center integrations and migrations. This role will lead assessment, design, and deployment efforts while ensuring seamless voice and collaboration experiences across cloud and hybrid environments.
🔹 Key Responsibilities
M&A – Genesys Cloud Integration
- Lead assessment, design, and deployment of Genesys Cloud during M&A activities
- Evaluate legacy contact center platforms and recommend migration/integration strategies
- Partner with business and IT teams to align solutions with organizational goals
Genesys Cloud Configuration
- Configure and optimize Genesys Cloud routing, call flows, and WFM
- Integrate telephony solutions using SIP trunks and cloud infrastructure
- Ensure operational continuity through scalable routing and call designs
Microsoft Teams & Cisco VoIP Support
- Provide backup support for Microsoft Teams Phone System (Direct Routing, SBCs)
- Support Cisco CUCM environments as needed during M&A initiatives
- Assist with hybrid voice environment integrations
Collaboration & Communication
- Work closely with IT, network, and security teams
- Provide technical guidance and training to stakeholders
- Coordinate with vendors and service providers for issue resolution
🔹 Required Skills & Qualifications
- 5 years of experience in Voice Engineering, focused on Genesys Cloud
- Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations
- Experience with M&A voice system migrations/integrations
- Hands-on expertise with SIP, QoS, VLANs, and cloud telephony
- Familiarity with Microsoft Teams Phone System and Cisco VoIP (CUCM)
- Experience with contact center analytics and reporting
- Knowledge of E911 and voice regulatory compliance
- Strong analytical, troubleshooting, and communication skills
Preferred Certifications
- Genesys Cloud Certified Professional (GCP-GC)
- Microsoft Teams Voice Engineer Expert