What are the responsibilities and job description for the Patient Care Assistant position at Qualified Staffing?
Position: Patient Care Assistant
Job Summary:
As a Patient Care Assistant, your main role is to support patients and healthcare professionals by facilitating communication regarding specialty pharmacy medications. You will provide excellent customer service, gather necessary information for prescription fulfillment, and assist with various pharmacy functions.
Key Responsibilities:
- Answer and make calls to patients, prescribers, and health professionals.
- Collect and manage patient information related to prescriptions and therapy.
- Direct calls to licensed healthcare associates when needed.
- Comply with legal and ethical standards in all activities.
- Perform additional duties as assigned.
- Support compliance program objectives.
As a Patient Care Assistant, your main role is to support patients and healthcare professionals by facilitating communication regarding specialty pharmacy medications. You will provide excellent customer service, gather necessary information for prescription fulfillment, and assist with various pharmacy functions.
Key Responsibilities:
- Answer and make calls to patients, prescribers, and health professionals.
- Collect and manage patient information related to prescriptions and therapy.
- Direct calls to licensed healthcare associates when needed.
- Comply with legal and ethical standards in all activities.
- Perform additional duties as assigned.
- Support compliance program objectives.
Education:
- High School Diploma or GED preferred.
Experience:
- 1-2 years in customer service, preferably in healthcare.
Core Competencies:
- Embracing Diversity: Value different perspectives and promote inclusivity.
- Collaboration: Work well in teams and support shared goals.
- Achievement Orientation: Focus on meeting and exceeding standards.
Job-Specific Competencies:
- Professionalism: Communicate honestly and responsibly.
- Communication: Listen actively and present information clearly.
- Information Gathering: Collect relevant data and report findings.
- Attention to Detail: Ensure accuracy and completeness in work.
- Digital Literacy: Use digital tools effectively.
- Integrity: Promote fairness and respect within the team.
- High School Diploma or GED preferred.
Experience:
- 1-2 years in customer service, preferably in healthcare.
Core Competencies:
- Embracing Diversity: Value different perspectives and promote inclusivity.
- Collaboration: Work well in teams and support shared goals.
- Achievement Orientation: Focus on meeting and exceeding standards.
Job-Specific Competencies:
- Professionalism: Communicate honestly and responsibly.
- Communication: Listen actively and present information clearly.
- Information Gathering: Collect relevant data and report findings.
- Attention to Detail: Ensure accuracy and completeness in work.
- Digital Literacy: Use digital tools effectively.
- Integrity: Promote fairness and respect within the team.
Work Hours:
- Flexible hours based on departmental needs; operate Monday to Thursday 8 AM - 7 PM and Friday 8 AM - 6 PM.
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