What are the responsibilities and job description for the Customer Service Representative position at Qualified Staffing?
Davison-based company is seeking an Experienced Customer Service Representative/Administrative Assistant to join their team. This is a fast-paced environment requiring ability to multi-task and be flexible. Candidates must have a verifiable work history of proven customer service experience in-person, externally, and have the ability to handle heavy call volumes. This is not a call center operation. Hours are Monday-Friday, 8AM-5PM, $18 per hour. Qualified candidates must submit a complete up-to-date resume for consideration.
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Customer Service Representative (CSR):
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers. Through a thorough understanding of company practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations.
General Duties and Responsibilities:
- Receive and process payments.
- Update lot (vehicle) notes in the system.
- Answer multi-line telephone in a professional manner.
- Face to face customer interaction.
- Use company resources to gather information and offer solutions to meet customer needs.
- Contact clients to obtain vehicle pick-up information.
- File documents according to criteria.
- Process mail incoming and outgoing per criteria.
- Read and interpret various reports and documents.
- Proper completion of sale documents.
- Other duties as assigned.
Skills and Experience Required:
* Long-term customer service and administrative work history.
* Excellent communication skills internally and externally.
* Excellent word processing and data entry skills.
* Professional demeanor.
Why work for Qualified Staffing?
We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday pay, and 401K! In fact, these are the same benefits that we offer our corporate employees!
Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!
We respond to every job applicant within 24- 48 hours.
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Salary : $18