What are the responsibilities and job description for the Field Services Engineer position at Qualified Recruiter, LLC?
Job Summary
We are seeking a Field Service Engineer to provide technical support, troubleshoot equipment issues, conduct onsite investigations, and perform authorized service activities at customer locations. The ideal candidate will have strong diagnostic skills, experience in industrial troubleshooting, and the ability to document technical findings accurately while maintaining excellent customer relationships.
Key Responsibilities
- Conduct onsite and remote technical investigations to identify equipment issues and collect relevant evidence.
- Troubleshoot, diagnose, repair, and maintain equipment within authorized technical and safety limits.
- Inspect equipment, installation conditions, operating environments, and system interfaces.
- Collect and document technical data, photographs, measurements, and failure evidence.
- Prepare clear and detailed technical service reports, including findings, actions taken, and recommendations.
- Coordinate with customers, engineering, quality, and internal technical teams to resolve issues.
- Support root-cause analysis, corrective actions, and verification activities.
- Follow safety procedures, conduct risk assessments, and maintain service tools and diagnostic equipment.
- Travel frequently to customer sites and manage assignments independently.
Qualifications
- Bachelor’s degree in Mechanical, Electrical, Industrial, Manufacturing, or a related engineering discipline; an associate degree with relevant technical experience may also be considered.
- At least 3 years of experience in field service, equipment maintenance, commissioning, application engineering, quality engineering, or industrial troubleshooting.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Ability to read and interpret technical drawings, schematics, specifications, and service manuals.
- Familiarity with root-cause analysis methods such as 5-Why and 8D.
- Excellent written and verbal communication skills.
- Ability to work independently at customer sites and collaborate with cross-functional teams.
- Valid driver's license and willingness to travel domestically and internationally.
Key Skills
- Equipment troubleshooting and diagnostics
- Technical reporting and documentation
- Root-cause analysis and corrective actions
- Customer service and communication
- Safety compliance and risk assessment