What are the responsibilities and job description for the SMB Account Manager position at Qualifacts?
Job Description
Roles and Responsibilities
Roles and Responsibilities
- Act as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accounts.
- Understand key performance metrics.
- Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitments.
- Responsible for management of all commercial relationship items including pricing negotiation, renewals, M&A and expansion.
- Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting.
- Partner with assigned Customer Success Managers to deliver quarterly business reviews.
- Partner with Support and L&D teams to ensure user needs are being addressed.
- Maintain engagement within assigned accounts while engaging in customer relationship building to increase Customer Champion/Referral program
- Conduct prospecting activities to identify key opportunities for expansion.
- Respond to account escalations or information requests in a timely manner.
- Partner with Contracts Team to fully understand the defined Customer’s with renewal targets, understanding contracts/usage, while being responsible for meeting business SLA’s for renewals with reporting metrics to the Contracts Team & Finance Team.
- Develop sales by making initial presentations; explaining product and service enhancements and additions; introducing new products and services.
- 2 years’ professional experience (ideally in customer-facing role for sales or customer support)
- Must have proven skills in prospecting
- Must be a team player
- Strong problem-solving abilities, conflict resolution, time management and attention to detail is required
- Strong communication skills both verbal and written
- Proficiency in Microsoft Suite
- Ability to work in fast paced environment and meet SLA deadlines
- Detail and process oriented with accuracy focus and organization
- Customer first mindset and ability to interface visually, verbally and written