Pre-sales Engineer

Job Description

Pre-Sales Engineer

Position Summary

The Pre-Sales Engineer – EHR Integrations and Security serves as a technical liaison between the sales team and prospective clients, specializing in EHR platform integrations, security architecture, and tech stack capabilities. This role is critical in translating complex technical concepts into clear, value-driven solutions that align with customer needs and compliance requirements.

Key Responsibilities

• Collaborate with sales executives to design and present integration solutions tailored to client environments, including HL7, FHIR, and API-based workflows
• Lead technical demonstrations of EHR platforms (e.g., CareLogic, Credible, InSync), emphasizing security features such as audit logging, restricted access, and compliance tracking
• Conduct discovery sessions to understand client infrastructure, interoperability goals, and data governance needs.
• Respond to RFPs and RFIs with detailed technical documentation, including architecture diagrams and security protocols
• Partner with engineering and product teams to align customer requirements with platform capabilities and roadmap features.
• Serve as a liaison between sales, product, and implementation teams to ensure smooth client onboarding.
• Provide after-sales technical support and assist in transition planning for new clients.
• Provide post-demo technical support and assist in proof-of-concept deployments.
• Maintain demo environments and ensure configurations reflect real-world use cases and compliance standards.

Required Qualifications

• Bachelor’s degree in computer science, Information Systems, or related field; equivalent experience considered.
• 5 years of experience in pre-sales engineering, technical consulting, or software integration, preferably within healthcare or SaaS environments.
• Strong understanding of EHR architecture, integration protocols (HL7, FHIR, REST APIs), and cloud infrastructure (AWS, Azure).
• Familiarity with security frameworks including ISO certification, audit logging, and role-based access control
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders
• Demonstrated ability to use Microsoft Office Suite, including Word and PowerPoint

Preferred Skills

• Experience with cloud-based platforms and SaaS architecture.
• Ability to manage multiple projects and prioritize effectively in a fast-paced environment.
• Ability to create compelling data stories and executive-level presentations
• Strong interpersonal skills and a collaborative mindset.