Enterprise Growth Manager

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We seek an Enterprise Growth Manager to join our team as we continue to serve as a key strategic partner to the largest and most sophisticated companies in our install base. You will have the opportunity to work closely with various teams throughout the company and develop deep, long-term partnerships with national title and escrow companies. Qualia will be a key participant in enabling these industry leaders to thrive in the digital real estate landscape. You will be responsible for managing a portfolio of approximately 30-40 high-value accounts, identifying strategic growth opportunities, renewing annual contracts, driving significant revenue growth, and ensuring successful adoption of Qualia's suite of digital real estate products across complex, multi-market operations.

RESPONSIBILITIES 

• Serve as the primary strategic advisor and relationship owner for Enterprise accounts, managing complex, high-touch relationships with C-Suite executives and senior leadership teams
• Develop and execute comprehensive account strategies that align Qualia's product roadmap with customer business objectives
• Drive substantial revenue growth by managing complex renewal negotiations and identifying strategic expansion opportunities across multiple product lines
• Achieve ambitious monthly revenue targets for renewals and upsell / cross-sell in a high-value account environment
• Navigate complex organizational structures and decision-making processes to identify and influence key stakeholders
• Proactively identify at-risk accounts and implement sophisticated mitigation strategies, balancing customer advocacy with appropriate pushback when necessary
• Mediate between high-value customers and internal teams, serving as both customer champion and internal advocate to ensure alignment and successful outcomes
• Lead highly visible, strategic initiatives that require extensive collaboration across Product, Engineering, Legal, Deal Desk, Finance, and executive leadership
• Partner extensively with Customer Success Managers, Support, Solution Engineers, and other cross-functional teams to deliver exceptional customer experiences
• Conduct deep discovery to understand nuanced customer workflows, regulatory requirements, and business challenges across multiple markets
• Prepare comprehensive go-to-market strategies and business cases for Enterprise accounts
• Maintain continuous strategic communications with customers to build long-term relationships, ensure satisfaction, and identify emerging opportunities

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 7 years experience in enterprise sales, account management, renewals, or customer success roles with a proven track record of managing high-value accounts
• Significant experience in the technology space, preferably with vertical SaaS or B2B enterprise software
• Executive presence with demonstrated ability to build trust and credibility with C-Suite executives and senior leadership teams
• Expert negotiation skills with experience managing complex, multi-stakeholder contract discussions
• Deep understanding of enterprise sales cycles, organizational dynamics, and how to navigate large, sophisticated organizations
• Strategic mindset with the ability to develop long-term account plans that balance customer needs with company objectives
• Proven ability to work with various internal parties
• Strong project management capabilities with experience orchestrating cross-functional initiatives involving multiple internal and external stakeholders
• Consultative approach to customer relationships with a focus on solving business problems rather than simply selling products
• Exceptional communication skills with the ability to adapt messaging for different audiences and contexts
• Resilience and composure when managing escalations and high-pressure situations
• Preferred: experience working with customers in regulated industries or with complex compliance requirements
• Preferred: understanding of real estate, title, and escrow operations

Based in Austin, TX, with the ability to work in the office a minimum of 3 days per week is required.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.