What are the responsibilities and job description for the Remote Call Center Agent (CSR)-South Carolina position at Qualfon?
| Category | Customer Service/Support | Posting Location : State/Province | SC | Posting Location : Country | US | Position Type | Temporary | Remote | Yes |
Qualfon is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $22.50 per hour. The role is customer service focused.
Training Hours - 9am-6pm EST Monday-Friday
Production Hours - 7am- 11pm Monday - Friday & 9am - 9pm on Saturdays
Must reside in South Carolina.
Company Culture:
Our mission is to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients. We foster a culture built on collaboration, integrity, and an employee-first mindset. We believe in continuous improvement and provide opportunities for employees to develop their skills, advance their careers, and contribute meaningfully to our mission. At Qualfon, every voice is valued, and teamwork is the foundation of our success. Big dreams are achieved through small actions, and our mission fuels every choice we make so we can give back to the communities where we live and work.
What you will be doing:
* Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
* Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
* Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
* Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
* Maintain required certifications and actively pursuing opportunities to grow product knowledge and sales capabilities.
* Meet performance metrics related to service quality, responsiveness, and member satisfaction
Work at Home Requirements:
* High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
* Upload speed of 5 Mbps; Download speed of 50 Mbps
* The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
* All Hires must have an available cell phone or tablet and be able to install our required 2FA software for multifactor authentication on that device.
* Qualfon will provide all or some of the equipment needed based on the employees' request
* During the interview, ensure a quiet environment without any devices such as Bluetooth, smart watches, additional computers, or writing instruments, and keep the door closed. Phones are not allowed.
What Skills & Qualifications are needed:
* High School diploma or GED required; some college degree preferred.
* At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
* Strong written and verbal communication skills with a professional and empathetic tone.
* Ability to multitask across multiple applications while maintaining focus and accuracy.
* Must have an Active Property & Casualty license or, in cases of pre-licensing, must have earned a license within XX days of hire and must be able to obtain a non-resident license in all 50 states (location-dependent for resident license).
* Typing speed of 25 WPM with 90% accuracy.
* Solid understanding of insurance compliance and regulatory standards.
* Strong research and internet skills; quick learner across various subjects and systems.
* Basic technical troubleshooting skills and comfort with digital tools.
* Veterans and their family members are encouraged to apply.