Field Service Engineer

Field Service Engineer (FSE)

Location: Ohio-Based | 75% Travel

Department: Field Service

Reports To: Senior Manager, Field & Service Programs

ay Rate: $40-$55/hour, depending on experience and qualifications

Position Overview

We are seeking a motivated, technically skilled Field Service Engineer to support installation, commissioning, troubleshooting, and service of mission-critical power distribution equipment in data center environments.

This role is ideal for someone who enjoys solving complex problems, working independently in the field, and being part of a collaborative team. You’ll represent the company onsite, ensuring systems perform reliably while building strong customer relationships through professionalism and follow-through.

Installation & Commissioning

• Install and support startup of power distribution systems in data centers
• Support startup and commissioning activities including system verification and functional testing
• Perform system verification, functional testing, and commissioning support
• Configure and troubleshoot HMIs and control interfaces
• Ensure compliance with electrical codes and safety standards
  
  
  

Troubleshooting & Repair

• Diagnose and repair issues involving 3-phase power systems, transformers, high-voltage components, and switchgear/distribution equipment
• Interpret electrical schematics and one-line diagrams
• Perform systematic root-cause troubleshooting in live infrastructure environments
  
  
  

Customer & Team Support

• Serve as the primary technical contact onsite
• Partner with engineering and internal teams to resolve issues effectively
• Train operators and maintenance personnel
• Provide clear, professional communication regarding system status and next steps both verbally and in writing via email and reports
  
  
  

Documentation & Continuous Improvement

• Complete service reports with technical accuracy and clarity
• Identify recurring issues and provide feedback to improve products and processes
• Track parts usage, labor hours, and service activities and log all activities in our system of record
• Support development of service procedures and technical documentation
• Contribute to training materials and internal knowledge base
• Other duties as assigned
  
  
  

Required

• 3-7 years of experience in field service, electrical service, or similar role
• Strong electrical and mechanical troubleshooting skills
• Working knowledge of 24V, 120V, 480V systems; basic PLC troubleshooting; fuses, breakers, and transformers
• Ability to read electrical schematics and mechanical drawings
• Willingness to travel 75% (including occasional short-notice travel)
• Valid driver’s license and ability to pass background check and drug screening
• Strong documentation habits and attention to detail
  
  
  

Preferred

• Experience with data center power infrastructure
• Familiarity with switchgear, UPS systems, PDUs, RPPs, or related equipment
• Commissioning support experience
• OSHA or formal safety training
  
  
  

Who You Are

• A dependable problem-solver
• Comfortable working independently while staying connected to your team
• Calm and professional in customer-facing situations
• Detail-oriented and accountable
• Committed to quality and continuous improvement
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.