Front Office Receptionist - Greensboro NC (GSO)

With 150 locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and achieving healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive, and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care more accessible while fostering a rewarding work environment for our providers and employees. We not only offer competitive compensation and benefits packages but also provide a culture that is unmatched!

Job Location: Greensboro, NC (GSO)

Job Summary:

The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will utilize facility medical necessity tools to verify appropriate patient insurance coverage. The role requires adherence to established policies and procedures while delivering exceptional customer service to physicians, patients, family members, and other medical professionals.

Essential Duties and Responsibilities:

• Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
• Note patient arrival in Practice Management System (EMR)
• Identify patients by date of birth and name in the computer system and create a new account if the patient is not in the system
• Prepare necessary patient paperwork prior to the patient's appointment
• Call "No Show" appointments to reschedule and make appropriate notations in the Practice Management System
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments either in person or by phone and reassuring patients by answering their questions
• Assist in emergency situations by responding to patients in distress using good judgment
• Review the Practice Management System (EMR) for information that needs to be updated and work with patients to obtain updated information
• Identify payer sources, verify insurance eligibility, financial status, and assign the correct payor type
• Ensure the reception area is clean and organized
• Record and collect patient copays and balances at check in/out while maintaining confidentiality of personal and financial information
• Maintain operations by following policies and procedures, reporting changes as needed
• Demonstrate superior customer service skills consistently
• Answer the telephone in a timely and polite manner
• Communicate courteously and professionally with patients, visitors, providers, and team members
• Perform other duties as assigned by the Practice Manager or Area Practice Manager
  
  

Requirements

• High School Diploma required; Associate's Degree preferred
• 1 year of customer service experience in a healthcare office preferred
  
  

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay - Attractive compensation to reward your hard work
• Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts - Save on products and services with special discounts just for you
• Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team
  
  

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.