What are the responsibilities and job description for the Support Engineer, Associate position at Qualcomm Technologies?
Company:
Qualcomm Technologies, Inc.
Job Area:
Engineering Services Group, Engineering Services Group > Support Engineering
General Summary:
We are seeking an Associate Support Engineer to provide Tier 1 support and maintain internally developed equipment across lab and production environments. This role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The ideal candidate will have foundational level technical ability, strong problem-solving skills, and the ability to operate independently while collaborating with cross-functional teams.
Key Responsibilities
Test Equipment Support & Maintenance
o Install, configure, and maintain internally built test systems and platforms
o Support system upgrades, modifications, and hardware integrations
Hardware & RF Work
o Execute RF cabling, connector installation, and signal path verification
o Perform hardware installations including installing system components in racks and hardware upgrades.
o Troubleshoot RF and hardware-related issues to ensure optimal system performance
Troubleshooting & Diagnostics
o Diagnose system issues using Linux command line tools
o Support issue resolution across hardware, software, and network layers
IT Infrastructure Support
o Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems
Being able to determine if hardware is faulty and setting up replacement hardware
o Support system connectivity, configuration, and network stability
o Collaborate with IT teams for escalations and system improvements
Inventory & Asset Management
o Track, manage, and maintain internal and external (commercial) test equipment inventory
o Support equipment audits, lifecycle management, and asset documentation
o Coordinate movement and allocation of lab assets as needed
Calibration & Site Support
o Assist during calibration events and site-wide maintenance activities
o Coordinate with calibration teams to ensure equipment readiness
Documentation & Communication
o Maintain accurate records of work performed, issues, and resolutions through ServiceNow workorders and tickets.
o Provide clear updates to stakeholders on system status and progress
o Contribute to process improvements and standard operating procedures
o Contribute to technical papers by adding to or creating Confluence pages.
Preferred Qualifications
Experience with test equipment calibration processes
Familiarity with automated test systems or lab environments
Experience working with internal/custom-built hardware platforms
Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation
Physical Requirements
Ability to lift and move heavy equipment using appropriate tools and safety practices
Frequent bending, pulling, and handling of equipment and cables
Ability to work in lab and data center environments for extended periods
Key Competencies
Strong troubleshooting and analytical skills
Hands-on technical aptitude
Clear and professional communication
Ability to work independently and within a team environment
Strong organizational and inventory management skills
Minimum Qualifications:
Bachelor's degree.
OR
Associate's degree and 1 year of technical or related work experience.
OR
High School Diploma or equivalent and 2 years of technical or related work experience.
Preferred Qualifications
Experience with test equipment calibration processes
Familiarity with automated test systems or lab environments
Experience working with internal/custom-built hardware platforms
Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation
Physical Requirements
Ability to lift and move heavy equipment using appropriate tools and safety practices
Frequent bending, pulling, and handling of equipment and cables
Ability to work in lab and data center environments for extended periods
Key Competencies
Strong troubleshooting and analytical skills
Hands-on technical aptitude
Clear and professional communication
Ability to work independently and within a team environment
Strong organizational and inventory management skills
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
Pay range and Other Compensation & Benefits:
$26.65 - $39.95
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.
Qualcomm Technologies, Inc.
Job Area:
Engineering Services Group, Engineering Services Group > Support Engineering
General Summary:
We are seeking an Associate Support Engineer to provide Tier 1 support and maintain internally developed equipment across lab and production environments. This role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The ideal candidate will have foundational level technical ability, strong problem-solving skills, and the ability to operate independently while collaborating with cross-functional teams.
Key Responsibilities
Test Equipment Support & Maintenance
o Install, configure, and maintain internally built test systems and platforms
o Support system upgrades, modifications, and hardware integrations
Hardware & RF Work
o Execute RF cabling, connector installation, and signal path verification
o Perform hardware installations including installing system components in racks and hardware upgrades.
o Troubleshoot RF and hardware-related issues to ensure optimal system performance
Troubleshooting & Diagnostics
o Diagnose system issues using Linux command line tools
o Support issue resolution across hardware, software, and network layers
IT Infrastructure Support
o Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems
Being able to determine if hardware is faulty and setting up replacement hardware
o Support system connectivity, configuration, and network stability
o Collaborate with IT teams for escalations and system improvements
Inventory & Asset Management
o Track, manage, and maintain internal and external (commercial) test equipment inventory
o Support equipment audits, lifecycle management, and asset documentation
o Coordinate movement and allocation of lab assets as needed
Calibration & Site Support
o Assist during calibration events and site-wide maintenance activities
o Coordinate with calibration teams to ensure equipment readiness
Documentation & Communication
o Maintain accurate records of work performed, issues, and resolutions through ServiceNow workorders and tickets.
o Provide clear updates to stakeholders on system status and progress
o Contribute to process improvements and standard operating procedures
o Contribute to technical papers by adding to or creating Confluence pages.
Preferred Qualifications
Experience with test equipment calibration processes
Familiarity with automated test systems or lab environments
Experience working with internal/custom-built hardware platforms
Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation
Physical Requirements
Ability to lift and move heavy equipment using appropriate tools and safety practices
Frequent bending, pulling, and handling of equipment and cables
Ability to work in lab and data center environments for extended periods
Key Competencies
Strong troubleshooting and analytical skills
Hands-on technical aptitude
Clear and professional communication
Ability to work independently and within a team environment
Strong organizational and inventory management skills
Minimum Qualifications:
Bachelor's degree.
OR
Associate's degree and 1 year of technical or related work experience.
OR
High School Diploma or equivalent and 2 years of technical or related work experience.
Preferred Qualifications
Experience with test equipment calibration processes
Familiarity with automated test systems or lab environments
Experience working with internal/custom-built hardware platforms
Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation
Physical Requirements
Ability to lift and move heavy equipment using appropriate tools and safety practices
Frequent bending, pulling, and handling of equipment and cables
Ability to work in lab and data center environments for extended periods
Key Competencies
Strong troubleshooting and analytical skills
Hands-on technical aptitude
Clear and professional communication
Ability to work independently and within a team environment
Strong organizational and inventory management skills
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
Pay range and Other Compensation & Benefits:
$26.65 - $39.95
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.
Salary : $27 - $40