What are the responsibilities and job description for the Field Service Technician position at Qual IT Resources?
The Field Service Technician will be responsible for supervising the installation of the company’s equipment in the field, providing start-up, testing, and training services in the field, performing inspection and preventive maintenance services for equipment in the field, troubleshooting repairing and assisting with upgrades on existing equipment in the field. Work will include extensive travel, both within and outside of the United States.
Responsibilities
• Equipment Installations – Supervise and/or perform the assembly and installation of new or rebuilt capital equipment and provide startup, testing and training services in the field.
• Equipment Maintenance – Perform inspection and preventive maintenance services.
• Equipment Service – Troubleshoot and repair equipment in the field as needed.
• Equipment Upgrades – Assist in the upgrading of existing equipment in the field.
• Technical Support – Whether working at the company’s facilities or in the field, assist in responding to requests for technical support for the operation, maintenance, and servicing of customer equipment.
• Operation, Maintenance and Training Materials – Assist in the development or updating of equipment operation, maintenance and training materials related to the company’s products.
• Advanced Planning – Assist in the development of detailed installation and field service plans prior to going out in the field to prepare appropriate schedules, and better understand the rigging, material staging and resource requirements, relating to such activities.
• General Customer Assistance – Assist the Field Service Manager, the Project Manager and Engineering Manager in providing other services to the company’s customers.
• Reporting Requirements – Generate comprehensive daily field service reports in a detailed and professional manner.
Required Qualifications
• Minimum 5 years’ experience in technical support of industrial equipment.
• Minimum 5 years’ experience in assembly and/or service for large capital equipment projects.
• Experience with rigging and lifting equipment (overhead, gantry, and jib cranes, forklifts, etc.) required.
• Experience with welding and/or fabricating (MIG, TIG and/or Stick) required.
• Experience with general hand tools and large power tools and pneumatic tools required.
• Willing to be assertive while technically supervising the work of third-party contractors in the field to protect the company’s interests.
• Ability to read and understand technical drawings, specifications, and other documentation for large, moving equipment.
• Capable of operating with minimum supervision, strong problem-solving skills and strong verbal and written communication skills.
• Must be able to work well with people (colleagues, subcontractors, clients, etc.)
• Must hold a current driver’s license and be willing to travel; approximately 75% travel required.
Preferred Qualifications
• Associate’s Degree or Certification from Technical College preferred but not required.
• Basic computer skills for reporting – Microsoft Office (Word, Excel, Outlook, OneNote, Teams, etc.)
• National Commission for the Certification of Crane Operators (NCCCO) Certification preferred.
• American Welding Society (AWS) Certification preferred.
• Experience with equipment foundation work (concrete, grout, form work, anchoring methods, etc.) preferred.
• Safe work practices – OSHA 10 or OSHA 30 certification preferred.
