Field Service Engineer

Knowledge, Skills, and Abilities:

A CNC technical background is required with a proven track record of no less than 5 years in field service desired. The ideal candidate would also have a minimum 2-year technical degree. Working knowledge, a plus for Fanuc, and any other CNC controls fitted on equipment currently represented by ET or ET legacy machines. Able to make repairs and perform maintenance, with the ability to leverage the resources required to execute the repair. Describes theory of operation and applicable applications of tools. Understands product engineering documents within context of responsibility. Applies knowledge to identify solutions, discuss results and meet requirements. Identifies primary functions, capabilities, and limitations of product(s). Performs surveys and application evaluation of product(s). Performs verification to validate product(s) can or will operate in current operating conditions. Can supervise others to perform repairs and maintenance. A desire and commitment to learn and develop their skills in relation to machine tools and robotics, as well as other new technologies in our industry.

Essential Duties:

• Complete, adhere to and follow required safety training and procedures including (but not limited to) lock-out-tag-out, confined space, Arc Flash, etc. Drive in a safe courteous manner as well as follow applicable laws.
• Perform field service as directed and deployed following Service Organization SOP’s and WI’s.
• Within Salesforce take ownership of all service cases, projects, etc., and complete and maintain all customer records and technical documentation.
• Resolve customer issues and provide sales support.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stand, sit, reach with hands and arms, and talk or hear. The employee is required to walk; climb or balance; and stoop, kneel, crouch, crawl. Employee will also regularly need to be able to maneuver into small spaces requiring twisting and turning one’s body to access hard to reach areas of the machine.

1. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Lifting or moving items over 75 pounds requires assistance and/or the use of appropriate customer-provided moving equipment in accordance with safe lifting practices. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

1. Ability to perform rigorous physical activities required by industrial manufacturing tasks.

Work Environment: (Office and Manufacturing)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee regularly works in an industrial environment near moving mechanical parts and is regularly exposed to risk of electrical shock. The employee is frequently exposed to fumes or airborne particles and extreme heat. The employee occasionally works in high, precarious places and is occasionally exposed to toxic or caustic chemicals, extreme cold, and vibration, and will always be required to utilize safety equipment.
2. The noise level in the work environment is usually loud and utilizing proper safety equipment is always required.

General Requirements:

Applicant should have a basic understanding in the use of Microsoft Office, Adobe Acrobat, Outlook, and the Internet.

Standard work week is based off 40 hours. Some overnight travel may be required.