What are the responsibilities and job description for the Kennel Customer Service Representative position at Quakertown Veterinary Clinic?
Quakertown Veterinary Clinic is seeking a Kennel CSR to join our team! Our mission is to provide compassionate, high-quality care for our patients and an exceptional level of service for the owners who love them. We aim to provide a fun, safe, and clean space in our kennel for pets to stay while their owners are away. Our ideal candidate must have a love for animals, strong communication skills and previous experience in customer service, sales or reception.
To best serve our clients and their pets :shift expectations are primarily evenings, as well as Tuesday and Thursdays 12-6PM or 1PM-6PM.
Responsibilities:
- Check-in and check-out pets for boarding and grooming
- Greet clients, enter or update client and pet information into the practice computer system
- Answer phones and schedule appointments
- Respond to customer inquiries and provide information about products and services
- Maintain a clean and healthy environment
- Handle general care tasks such as walking dogs, feeding animals and cleaning cages as needed
- Assist in restraining and bathing animals as needed
Qualifications:
- Previous experience in customer service, sales, or reception required
- Previous experience in animal handling or kennel care preferred
- Ability to build rapport with clients
- Ability to interact with animals in a calm, non-threatening manner
- Ability to work as part of a team
- Ability to prioritize and multitask
