What are the responsibilities and job description for the Commercial Operations Analyst (Hybrid) position at Quaker Houghton?
About Us
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.
Position Summary
As a NA Commercial Operations analyst you are responsible to perform with the highest level of quality, ensuring an up-to-date and complete customer administration, managing all customer, contract information linked to customer master data, offers and pricing data in our systems (ERP, MS Office), facilitating sales support, a smooth order entry and invoicing process for your colleagues. In order to be successful in the job, you seek daily contact with internal departments, such as Sales, Supply Chain, OTC and other affiliates and you dont hesitate to face challenges and provide solutions. Next to this, by coordinating the collection and preparation of various key (sales) documentation and approvals, you contribute to the common objective of meeting and even exceeding customer demands and needs.
What you will do
- Cooperate and collaborate daily with internal departments and affiliates.
- Prepare all kinds of documents for customers or sales team by gathering the required information from the involved associates from different departments.
- Ensure up to date and high-quality customer / resource/ pricing data in systems and tools.
- Manage Prices in systems and tools: ensure correct, on time, offers, up to date prices, uploading of prices in ERP, close collaboration with pricing manager/analyst, send regularly or on request price expiration lists to Sales management
- Collect and provide MSDS and TDS to customers / internal departments.
- Maintain up to date work and customer instructions, policies & procedures.
- Register all type of commercial Contracts in tools and systems. Ensure compliance to the execution of these contracts.
- Participate in projects.
- Monitor and archive the correct Delegation of Authority (DoA = approval levels).
- Act as back up to colleague in the department; is familiar with specific tasks of colleagues.
- Ensure AUDIT compliance (SOX, Finance, BSI).
- Support audits (internal and external\
What we look for
This position requires an education and/or knowledge to the level norm acquired in a Bachelor program or equivalent. Position holder has excellent communication skills and is characterized by the following competencies: result and task orientated, proactive/takes initiative, highly accurate, can set the right priorities, is well organized, team player, flexible, sociable, sense of humor.
Preferably 2-4 years of experience in an equivalent position in a business environment.
Language Ability:
Position holder must be fluent in English (verbal and writing).
Computer Skills:
To perform this job successfully, an individual should have intermediate knowledge of MS office
Supervisory Responsibilities:
There are no supervisory responsibilities for this position.
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