PC Support Technician

PC Support Technician

Summary
We're looking for a skilled and methodical PC Support Technician who takes pride in technical mastery, excels at troubleshooting complex problems, and values quality over speed. This role is your opportunity to work with diverse technology systems, solve challenging technical problems, and be the go-to expert who keeps our mission-driven organization running smoothly while supporting Christian education across the country.

Qualification Requirements
To succeed in this job, an individual must satisfactorily perform all essential duties. The requirements below represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Company Benefits

Performance-based bonuses are available with tenure
Matching 401k
2 weeks of paid vacation time prorated
8 hours of paid volunteer time/year
10 Paid holidays
1 Floating Holiday
Tuition reimbursement
Professional development
Medical, Vision, Dental, Life insurance
Employee Assistance Program

Additional Information

Job Type: Full Time, Salary, Non-Exempt
Pay Range: $50,000 to $55,000
Reports to: Infrastructure Manager
Work Schedule: Monday through Friday 8:30 AM to 5:00 PM (off-hours on-call availability required)
Location: Home Office - 255 Air Tool Drive, Southern Pines, NC 28387

Minimum Qualifications

• Bachelor's degree in computer science, information technology, or a related field
• At least three years of IT PC Support experience
• Experience with Windows Desktop and Server environments
• Excellent troubleshooting and problem-solving abilities
• Strong written and verbal communication skills
• Off-hours on-call availability
• Ability to explain technical concepts clearly to non-technical users
• Proven track record of accurate documentation and ticket management

Knowledge, Skills and Abilities

• Intermediate proficiency in Microsoft Office Suite (particularly Outlook, Word, and Excel)
• Expertise in all versions of Windows for Desktops and Windows Server 2012 and later
• Familiarity with Mac OS and Apple devices
• Experience with FTP, web services, print servers, and AD/MS covenant administration
• PowerShell scripting skills preferred
• Knowledge of VoIP technologies and network systems (Ubiquiti wireless systems preferred)
• Experience with NAS, backup, and disaster recovery planning
• MDM experience (Addigy or Jamf) desired
• Strong analytical and debugging skills with attention to detail
• Ability to work independently and manage multiple concurrent tasks
• Customer service orientation with professional communication style

Supervisory Responsibilities
None

You'll Achieve:

• Technical Excellence: Provide expert onsite and remote support, resolving complex issues efficiently and maintaining high user satisfaction
• System Reliability: Maintain comprehensive inventory of all company equipment and software, ensuring systems stay updated with necessary patches
• Process Optimization: Automate repetitive tasks and streamline processes to improve IT efficiency and reduce downtime
• Documentation Mastery: Keep all policies, procedures, and technical documentation current and accurate for seamless knowledge transfer
• Vendor Collaboration: Partner effectively with outside vendors, consultants, and IT team members to solve sophisticated technical challenges
• User Empowerment: Train end-users and assist developers in extending applications to maximize productivity across the organization

Why You'll Excel in This Role:

• Technical Depth: Work hands-on with diverse technologies including Windows, Mac, servers, networks, and enterprise systems that challenge your expertise
• Problem-Solving Focus: Encounter varied technical challenges daily that require analytical thinking and creative troubleshooting
• Quality Standards: Join a department that values doing things right over doing things fast, with time to implement proper solutions
• Continuous Learning: Access professional development opportunities and exposure to emerging technologies to expand your technical skillset
• Mission Impact: Apply your technical expertise to support Christian education, ensuring families and staff have reliable technology tools
• Independence with Support: Work autonomously on tickets and projects while having access to team collaboration when tackling complex infrastructure challenges

Physical Demands
Ability to sit at a computer workstation for extended periods (up to 8 hours daily), color vision required for reviewing charts and visual presentations, ability to lift and carry up to 25 pounds occasionally.
Work Environment
Air-conditioned workspace at Home Office location with reliable high-speed internet and modern equipment. Collaborative IT team environment with access to advanced tools, vendor partnerships, and ongoing technical training opportunities.