What are the responsibilities and job description for the Process Consultant position at Quadrant Technologies?
Process Consultant
Location : Westerville, OH | (onsite)
Full Time Only
Technical Skills
- Thorough understanding of ITIL and IT Service Management concepts
- Familiar with industry leading ITSM platforms like ServiceNow, BMC on functionalities, integrations and out of box features
- Experience in designing, developing and documenting IT Service Management processes and workflows
- Experience in developing ITIL process performance metrics, measurements and agreements
- Knowledge of Service and Systems management applications including ticketing/workflow tools
- Experience in driving end to end major incident management process
- Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.
- 10 Years of work experience in relevant skills
Manage Cross functional support for IT Life Cycle and Operations which includes
- Planning and Analysis
- Requirements Definition
- Design Specifications
- Asset Management
- Software License Tracking
- Technology Architecture
- Integration and Testing
- Implementation and Migration
- Training and Knowledge Transfer
- Documentation
- Operations and Administration
- Technology Refreshment and Replenishment
Manage Cross functional support to ensure the Service Delivery which includes
- Availability Management
- Capacity Management
- Performance Management
- Service Level Monitoring and Reporting
- Service Support which includes
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
- Reporting SLRs
Salman Shaikh
Quadrant Technologies 1- (Cell)
Salary : $120,000 - $140,000