What are the responsibilities and job description for the Technical Support Tier 1 position at Quadrant, Inc.?
Customer Service Tech Support
Herndon VA
Pay From: $25 Per Hour
MUST:
1 years of Technical Support experience and providing customer service support
Experience utilizing a CRM Tech support ticketing system
Experience with Microsoft Office 365 (Word, PowerPoint Excel and Outlook)
Knowledge of how to operate MS Windows and knowledge of network functions
Knowledge of computer hardware
Strong communication skills, customer service support
Ability to be trained easily on software
Knowledge of network functions, various software systems and computer hardware
Must have strong written and verbal communication skills in person, over the phone and on TEAMS
Experience using a help desk software and remote support tools
Strong troubleshooting skills with ability to provide concise information to clients
DUTIES:
The duties of the Customer Service Tech Support candidate include but are not limited to the following:
Work as a liaison between the Tech Support department and Clients
Set up and schedule software installations
Process warranties once client sign on for software
Document and update client notes in CRM
Respond to customer inquiries in a timely and accurate manner, via phone, email, or chat
Identify customer technical issues and work to resolve
Update call log with information regarding technical issues and client interactions
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with team members
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Salary : $25