Housing Client Services Supervisor

• Supervise and support the daily activities of Housing Specialists, ensuring timely and effective service delivery to clients.
• Monitor caseloads and service outcomes to ensure program goals and client needs are being met.
• Conduct regular one-on-one meetings and provide ongoing coaching, training, and professional development opportunities for team members.
• Complete annual performance evaluations and collaborate with staff to create individualized performance and development plans.
• Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.
• Assist with onboarding and training of new staff members.
• Foster a positive, collaborative team environment that supports staff morale and retention.
• Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.
• Participate in case reviews, team meetings, and interdepartmental coordination to support integrated client services.
• Address escalated client issues and provide guidance to staff on complex cases.
• Support quality assurance efforts through file audits, service reviews, and continuous improvement initiatives.
• Stay informed on relevant housing policies, local resources, and best practices in service delivery.

• High school diploma or equivalent required; associate’s or bachelor’s degree in Social Work, Human Services, or a related field strongly preferred.
• Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.
• Must have Rent Calculation Certification.
• Strong understanding of housing systems, client-centered service delivery, and compliance requirements.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with case management systems and Microsoft Office Suite.
• Demonstrated ability to work effectively with diverse populations and communities.

• Leadership & Supervision: Ability to guide, mentor, and support a team to achieve program goals and individual performance benchmarks.
• Client-Centered Approach: Demonstrates empathy, respect, and commitment to meeting client needs while maintaining professional boundaries.
• Communication Skills:  Strong verbal and written communication; able to convey information clearly to staff, clients, and external partners.
• Problem Solving & Critical Thinking: Capable of assessing situations, identifying challenges, and implementing effective solutions.
• Time Management & Organization: Manages multiple priorities effectively; meets deadlines and ensures timely completion of tasks.
• Coaching & Development: Provides constructive feedback, performance coaching, and development opportunities to help team members grow professionally.
• Attention to Detail: Ensures accuracy in documentation, reporting, and compliance with program requirements.
• Cultural Competency: Demonstrates awareness and sensitivity to diverse cultural backgrounds, identities, and experiences.
• Collaboration & Teamwork: Works effectively across teams and departments; fosters a positive, cooperative work environment.
• Ethics & Confidentiality: Maintains confidentiality and upholds ethical standards in all interactions and decision-making.
• Adaptability: Flexible and able to adjust to changing program needs, policies, and client circumstances.
• Technology Proficiency: Comfortable using case management software (e.g. Yardi), databases, and standard office applications (e.g., Microsoft Office Suite).

• Occasionally required to stand, walk and sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Ability to lift up to 15lbs.
• Consistently use visual acuity to operate equipment, read technical materials, and work on a computer.

Salary : $69,000 - $75,000