Front Desk & Medical Billing Specialist

Quad Cities Integrative Wellness & Quad Cities Ketamine Clinic
Davenport, IA

Full-Time or Part-Time (Growth Position)

About Us

Quad Cities Integrative Wellness and Quad Cities Ketamine & Wellness Clinic are expanding, mission-driven healthcare practices focused on research-based, non-pharmaceutical therapies. We specialize in innovative treatments that address root causes and promote long-term wellness.

As we grow and add new providers (Chiropractic, Psychiatric NP, Counseling, and additional integrative services), we are seeking a dependable, organized, and experienced Front Desk & Medical Billing Specialist to join our team.

This is not just a receptionist role. This position is essential to our clinic’s operational success and patient experience.

Position Overview

This hybrid role combines front desk operations with insurance billing responsibilities. The ideal candidate is professional, detail-oriented, confident working with insurance, and comfortable managing multiple responsibilities in a fast-paced clinical setting.

You will be the first impression of our clinic and a key part of our revenue cycle process.

Primary Responsibilities

Front Desk Duties

• Greet patients warmly and professionally
• Answer phones and schedule appointments
• Verify insurance benefits prior to visits
• Collect co-pays, balances, and payments
• Maintain organized patient records in EHR
• Communicate clearly with providers and staff
• Maintain a clean, professional front office environment

Medical Billing Responsibilities

• Submit insurance claims accurately and timely
• Post insurance payments and patient payments
• Follow up on denied or unpaid claims
• Work accounts receivable (A/R)
• Verify and obtain prior authorizations when required
• Assist with provider credentialing documentation as needed
• Monitor billing accuracy and identify opportunities to improve collections

Qualifications

Required:

• 1–3 years medical office experience
• Insurance verification and billing knowledge
• Experience with claim submission and payment posting
• Strong attention to detail
• Professional communication skills
• Ability to manage multiple priorities

Preferred:

• Experience in chiropractic, mental health, or integrative practice billing
• Familiarity with EHR systems
• Understanding of CPT/ICD-10 coding basics
• Credentialing familiarity

Compensation

• $16-$22/hour based on experience
• Opportunity for growth as clinic expands
• Medical/Dental/Vision benefits
• 401K with matching
• Paid Time Off (per company policy)
• Paid Holidays (per company policy)

This position has long-term growth potential as we continue expanding our services and provider team.

Who We’re Looking For

We want someone who:

• Takes ownership of their role
• Is proactive rather than reactive
• Communicates clearly and confidently
• Maintains professionalism under pressure
• Understands that accuracy in billing directly impacts the success of the clinic
• Wants to grow with a forward-thinking healthcare practice

Schedule

• Monday–Friday
• Occasional Saturday rotation may be required
• WIll be required to get BLS certified (Company will pay)
• Full Time starting April 1st

To Apply

Please submit:

• Resume
• Brief description of your billing experience
• Why you believe you would be a strong fit for this role