What are the responsibilities and job description for the Veteran Service Coordinator position at QTC Management, Inc.?
QTC is seeking a Veteran Service Coordinator in our San Antonio, TX office.
Make a DIFFERENCE!
At QTC, the nation’s largest provider of disability and occupational health examination services, we are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.
We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:
- Competitive compensation and quarterly bonuses
- Tuition reimbursement
- A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company contributions
- Generous paid time off (minimum of 14 days/year), as well as 9 paid holidays
- Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
- An inclusive and ethical work place
Job Summary:
Under close supervision, the Veteran Service Coordinator is responsible for completing routine administrative, customer service and reporting tasks, which include: noting claimant issues, complete incident reports, conducting customer service surveys, and resolving billing issues. Also responsible for providing exceptional customer service while interacting and communicating with customers, both verbal and written.
Essential Duties and Responsibilities:
Customer Surveys
- Provide assistance to claimants
- Obtain feedback from claimants
- Conduct surveys assessing physicians’ and office staff for their customer service skills with veterans
- Responsible for resolving issues raised during the course of claimant exam evaluation and complete an incident report
- Process feedback cards according to Feedback Card Procedures and flow
Operations Flow:
- Assist the Team Leader in providing services to the claimant offices
- Discuss issues with physicians and office staff when necessary and appropriate
- Coordinate payment with the Billing Department regarding billing issues that are discovered
- Act as a back-up for other members of the mini-team when necessary; this requires training in the duties & responsibilities of each mini-team member
- Cover the receptionist’s duties on a regular basis as well as during emergencies
- Assist the Team Leader in processing inadequate reports
- Other projects and duties as assigned
Competencies:
- Organization and multi-tasking: ability to organize, plan, and coordinate multi-tasks with a high sense of urgency and follow through
Education and/or Experience: (includes certificate & licenses)
- Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
Experience
Required- Less than 1 year(s): Customer Service Experience
Education
Required- High School Diploma or better
- GED or better
Skills
Preferred- Written Communication
- Verbal Communication
- Team Player
- Computer Literacy
- MS Office
Behaviors
Preferred- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)