Resident Experience Director

Ignite Your Passion for Resident Experience at Barclay at Clemson - IL

QSL Management is one of the fastest-growing senior living companies in the industry—and we’re just getting started. Our mission is to provide luxurious, resort-style homes where seniors can thrive in an environment centered around wellness, security, longevity, family, joy, and self-worth.

We believe our team members deserve the same level of care and support. That’s why we foster a workplace where growth, purpose, and passion come together. If you lead with Excellence, Compassion, Respect, Leadership, Integrity, Safety, and Joy, you’ll fit right in.

We’re looking for dedicated individuals with a heart for service—and right now, we’re searching for a talented, motivated Resident Experience Director to join our community at Barclay at Clemson - IL

Why You’ll Love Working With Us

• Competitive pay
• Excellent benefits
• A warm, supportive work environment
• A meaningful career where your work directly improves the lives and experiences of our residents and their families

If you’re passionate about creating exceptional resident experiences and building meaningful relationships, we’d love to meet you.

Primary Responsibilities of the Resident Experience Director

• Create a welcoming and supportive environment for residents and families by building strong relationships and addressing concerns with care and professionalism
• Serve as the primary point of contact for new residents after a deposit is received, assisting them through the move-in process and ensuring a smooth and positive transition into the community
• Support the Director of Sales with leasing functions including tours, documentation of inquiries, contract coordination, and assisting with the admissions process
• Coordinate and manage all aspects of the resident move-in process, including apartment readiness, move-in checklists, and collaboration with internal departments
• Maintain resident records and files, including important preferences, habits, and special dates to enhance personalized service
• Work closely with community departments to ensure apartments are prepared and residents receive a seamless transition into their new home
• Act as a liaison between residents, families, and departments to address concerns, resolve issues, and ensure satisfaction
• Provide concierge-style support by assisting residents with services such as transportation arrangements, postal services, and other personal requests
• Maintain positive relationships with referral sources, professionals, and organizations in the local community
• Assist with marketing initiatives including conducting community tours and supporting referral network development
• Participate in team meetings and collaborate with leadership to continuously improve resident satisfaction and community operations
• Support special projects, programs, and initiatives as directed by the Executive Director

If you're ready to bring passion, purpose, and exceptional service to a place where your work truly matters, apply today.

Your next great opportunity is waiting at QSLM

Requirements

Education & Experience

• A caring heart and genuine passion for serving seniors
• College degree in a related field preferred
• At least 1 year of experience in an assisted living or senior living environment preferred
• Basic knowledge of sales and marketing in senior housing
• Strong customer service and relationship-building skills
• Excellent communication, presentation, and public speaking abilities
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office and general computer systems
• Ability to maintain professionalism, confidentiality, and integrity in all interactions
• Flexibility to work a variety of schedules including evenings, weekends, and holidays as needed

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.