Hourly Manager

About the Role:

The Hourly Manager plays a critical role in overseeing the daily operations of hourly staff to ensure efficient and effective service delivery. This position is responsible for managing team performance, maintaining high standards of customer service, and ensuring compliance with company policies and procedures. The Hourly Manager will coordinate scheduling, handle employee relations, and address any operational challenges that arise during shifts. By fostering a positive work environment and leading by example, the manager helps drive team productivity and morale. Ultimately, this role ensures that business objectives are met while supporting the growth and development of hourly employees.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a supervisory or leadership role within a retail, hospitality, or service environment.
• Strong understanding of hourly workforce management and scheduling.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business Administration, Management, or related field.
• Experience with workforce management software and point-of-sale systems.
• Demonstrated ability to lead diverse teams and manage conflict effectively.
• Knowledge of labor laws and compliance related to hourly employees.
• Previous experience in a multi-unit or high-volume operational setting.

Responsibilities:

• Supervise and support hourly employees to maintain high levels of productivity and customer satisfaction.
• Manage employee schedules to ensure adequate coverage during all shifts.
• Monitor daily operations to ensure compliance with company policies, safety standards, and quality expectations.
• Provide coaching, training, and performance feedback to hourly staff to promote professional growth.
• Address and resolve employee and customer issues promptly and effectively.
• Collaborate with senior management to implement operational improvements and meet business goals.
• Maintain accurate records related to attendance, performance, and operational activities.

Skills:

The Hourly Manager utilizes strong leadership and communication skills daily to motivate and guide hourly employees toward achieving operational goals. Scheduling and organizational skills are essential for balancing workforce needs with business demands, ensuring shifts are adequately staffed. Problem-solving abilities are frequently applied to address employee concerns, customer issues, and unexpected operational challenges efficiently. Proficiency with management software and systems supports accurate tracking of attendance, performance metrics, and payroll data. Additionally, knowledge of labor regulations ensures that all practices comply with legal standards, fostering a fair and safe work environment.