What are the responsibilities and job description for the Customer Care Specialist - QQP BH - Temporary position at QQP Black Hills?
Description:
Summary
This is a front-line position within the company handling numerous customers daily. This position coordinates the front desk at Quality Quick Print. The role includes working with others in the company to provide the highest level of customer service.
Essential Duties and Responsibilities
- Help to reach company’s customer service, profit, sales, and growth goals.
- Provide prompt and courteous service to all customers in person, by email and/or on the telephone.
- Assist customers and take orders for all services offered.
- Make sure all products and services have been paid for or billed
- Perform routine office cleaning and housekeeping duties, including vacuuming, dusting, emptying trash, and maintaining clean workspaces and common areas.
- Handle inventory display to maximize product movement.
- Unload delivery trucks safely and efficiently, verify incoming shipments for accuracy, and transport materials to the appropriate storage or production areas.
- Work in a team environment with other employees to enhance customer service and operational efficiency.
- Follow department operational policies and procedures.
- Identify customer’s needs and direct them to the appropriate departments staff.
- Perform all other duties assigned and those that may be necessary to achieve company and departmental goals.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactory. The requirements listed below are a representation of the knowledge, skill and/or ability required.
- Excellent and aggressive customer service skills.
- Professional, courteous telephone etiquette.
- Must be flexible.
- Excellent oral and written communication skills.
- Excellent organizational and follow-through skills.
- Ability to count money and perform basic math functions.
- Must be able to work well with diverse groups or individuals.
- Must be able to carry out multi-task projects simultaneously.
- Basic computer operation skills.
- Must be able to understand and clearly communicate the company’s vision.
- Regular and consistent attendance.
Education and/or Experience
Associate’s degree; or 1 or more years related experience and/or training; or equivalent combination of education and experience.